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JCPenney is a department store in Brea, CA.

JCPenney Review Summary

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4.3
(971 Reviews)
5
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1
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DWES Enterprise
DWES Enterprise -Google user
11 months ago
Came down from San Francisco, for a wedding. I forgot my white dress shirt. Went to Burlington and Ross but man... Their stock is lacking. They had nothing in my size. Really went there cause I didn't want to spend a lot of money (since...Read More
christine smith
christine smith -Google user
a year ago
No Review Text
Phillip Pullion
Phillip Pullion -Google user
3 months ago
It's hard to find somebody to help you. But when I was able to find and their credit was Rosario and she helped me pick a suit jacket out since I didn't have my reading glasses with me to find the size I needed. She...Read More
daisy daisy
daisy daisy -Google user
3 months ago
The $10 haircuts offered at salons here are a scam. It was noon when I arrived, and there was no customer in the store. They told me there was no staff cutting hair. They made me wait 15 minutes, then 30 minutes, and finally I...Read More
Joe K
Joe K -Google user
7 months ago
This has got to be the WORST place to order something online. I ordered a shirt and tried to cancel the order but you only get 30 minutes to cancel. I called customer service and they said the same thing. The order...Read More
nicole gonsalves
nicole gonsalves -Google user
a year ago
This is the worst store in the mall. I have been over there 3x on my lunch to buy a mans ring. No one will help me they just stand around and when I ask someone they say I will get someone for you and...Read More
Angie Buchanan
Angie Buchanan -Google user
a year ago
The associate today was very unfriendly and not helpful at all. I was looking up some coupons on my Phone app and she told me there was none online so I proceeded to use my birthday coupon and missed out on a 30% off on...Read More
Marie Drotar
Marie Drotar -Google user
2 years ago
I was so impressed by this j c Penny's. I was looking for a dress and had such an amazing experience!. The store was so clean and very well stocked and so many things to choose from and the dresses were in size order.(...Read More
Sarah Madrigal
Sarah Madrigal -Google user
a year ago
Used to love this place, employees are not the nicest and they close the dressing rooms too early. I'm a plus size girl and they got rid of the plus size section. I now get to look through all the other clothes which is a...Read More
Jenandbrian Hofmann
Jenandbrian Hofmann -Google user
5 years ago
The employees were friendly and greeted me as I walked in. I didn't find exactly what I was looking for, but I found something comparable that I ended up purchasing. The merchandise was messy and the clearance section looked like a tornado had touched down...Read More
L. Riggins
L. Riggins -Google user
6 years ago
An easy shopping experience with merchandise pleasingly laid out and organized. Several sales in clothing were in progress on this visit. The staff was helpful and friendly, but were only manning the cashiers and none were available for help on the floor. I was able...Read More
Jeanne Miller
Jeanne Miller -Google user
2 years ago
Always have great selections, displays look good and a desire to buy. Clerks always ♥ try to please.Thanks you.Mr. Penny said he could never out give GOD.
Sheila Vietro
Sheila Vietro -Google user
2 years ago
Karen in Fine Jewelry was the best to work with. I did purchase the earrings I originally wanted. I would have spent more on. a larger pair of Diamond earrings.... EXCEPT Management would not find their way to*make it happen*. I was real disappointed about...Read More
Tiffany Amber Farran-Norzagaray
Tiffany Amber Farran-Norzagaray -Google user
3 years ago
David Martinez on the Home and Matress department today was amazing. Not only was he courteous and well informed but we made a large purchase today. We told ourselves that we were going to mattress shop this week. Today was our first day...Read More
Adam Denbo
Adam Denbo -Google user
5 years ago
I made an appointment and had no wait on. Wednesday evening. I just had a few business headshots done and the lady was wonderful! I went at 5:30pm and was done in about 15 mins. If you go at 6pm though, expect...Read More
Von Hildebrandt
Von Hildebrandt -Google user
5 years ago
Fairly well kept and the associate that helped me was very pleasant. They were having a sale on"fine jewelry", when I walked through the area twice not I look or word from two associates that were behind the counters. Came back once again to pay...Read More
Cecile Penta
Cecile Penta -Google user
6 years ago
I do buy a lot of things at Penney's because they have great stuff for your kitchen cooking washers dryers bidding lots of things I always find something to buy pretty good quality for the price give some good sales if you catch him during...Read More
Amber Hernandez
Amber Hernandez -Google user
5 years ago
If you don't clearance hunt at JCP, wyd. Awesome deals on tons of Kids. MUCH is overpriced so beware the traps placed on end caps! Your kids will be crying for a $40 bathrobe. Smaller items are extremely overpriced compared to even Target. I don't...Read More
Craig Nida
Craig Nida -Google user
5 years ago
The customer service staff in the cashiers at JCPenney's at the Brea Mall are wonderful people I've been shopping here for years it's a pity a lot of the JCPenney's are closing down but this one here at the Brea Mall as everything you need...Read More

Features

Service options

check icon Curbside pickup
check icon In-store pickup
check icon In-store shopping

Accessibility

check icon Wheelchair accessible elevator
check icon Wheelchair accessible entrance
check icon Wheelchair accessible parking lot

Planning

check icon Quick visit

Payments

check icon Checks
check icon Credit cards
check icon Debit cards
check icon NFC mobile payments