What are your business hours?

We are open from 9 AM to 9 PM, Monday through Saturday, and 12 PM to 6 PM on Sunday.

Do you offer layaway or financing options?

Yes, we offer layaway and financing options through our JCPenney Credit Card.

Where are you located?

We are located at 3400 Joe Treadwell Dr.

Can I return or exchange an item?

Yes, we accept returns and exchanges within 45 days of purchase with a receipt.

How can I find out about sales and promotions?

You can sign up for our email newsletter, follow us on social media, or check our website for the latest sales and promotions.

Reviews (251) 476-4560 Call Website Photos About

JCPenney in Mobile

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4.1 (1109)

Department Stores Clothing Stores Furniture Stores Jewelry Stores Shoe Stores

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(251) 476-4560 Direction Website Reviews

About

JCPenney is a department store in Mobile, AL.

JCPenney Review Summary

The summary was generated by AI, based on reviews.

This JCPenney location offers a wide range of products, including clothing, home goods, and electronics. Customers praise the friendly and helpful staff, with some noting that the store can be disorganized at times.

Review Rating Chart

Google: 3.8/5

Yelp: 3.5/5

Facebook: 4.1/5

TripAdvisor: 3.5/5

Sitejabber: 4.0/5

Initializing review summary...

Reviews & Ratings

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4.1

(1109 Reviews)

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RVPeak -Google user

2 years ago

This place is fantastic, I have always been a fan because JC Penny’s sells great product at a great price. I walked in and everything was neat and organized as if they had just opened and not actually 3 pm. There was a great...Read More

Maria Teresa Calvillo Quintero -Google user

2 years ago

Excelent place to shop with good deals

Janna Rolfe -Google user

3 years ago

This is a nice JC Penney store. They have good clothes, lingerie and jewelry for decent prices. They also have plenty of good household items. They are never really busy so it is a good place to shop. The staff seems...Read More

Darlene Mitchell -Google user

5 years ago

I was in a pickle and needed my hair done as soon as possible. I stopped by the store on Monday and met Latona Coleman. She suggested that I come back on Tuesday and she would gladly take care of me. I must say that...Read More

Andre Hunter -Google user

9 months ago

Thank you so much for your owner’s response. It’s good to know that the person who owns the company is so committed to customer satisfaction. You have rectified the situation and I’m one happy customer. Have shopped at JC Penny for 44...Read More

E. Powell -Google user

a year ago

One of the best experiences I have had while shopping in Penny's. When I asked for a item I could not find the sales clerk accommodated me and together we located the item. She also told me what items were mark down 50...Read More

Terrie Ayala -Google user

a year ago

I work here this is my family right here come and see us we are always having really good sales on everything and especially you would want to enjoy our pink ticket sale that we have these a lot but it's anything with Pink ticket...Read More

pjdyer1 -Google user

a year ago

The cashier was soooo sweet!!!! She even assisted me with obtaining a coupon for my purchase. She went above and beyond and didn’t have to. I love Penny’s!!! ❤️❤️❤️

Diane Sherrer -Google user

a year ago

I went shopping at the Mobile JC Pennys a couple of weeks ago and I was very impressed, the store looked better than it has in years and the selection was great. I was hoping it was because they hired a great manager and...Read More

Jeanette Able -Google user

2 years ago

I always love shopping at this location. Yes, it's older and the hours are limited. BUT, you'll never find nicer, more helpful associates!! My favorite is a young lady in, I think it's, finer dresses. She always asks how I've been doing and then wants...Read More

Denise Harvey -Google user

a year ago

Hidden gem definitely not the same Penny's as it was when i was achild they have a vast variety of clothing shoes household stuff men woman children teen have things for all seasons and really great sales all the time.

Cassandra Young -Google user

4 years ago

I got my mom a birthstone ring at an amazing price. This was even after the mother's day sale. My sales rep was truly a sweet, kind and patient person. She helped me make a choice that had my mommy smiling from ear to ear....Read More

S B -Google user

3 years ago

Was able to find some school shoes for my son! During this time of year it is tough to find all black school shoes. This was my first stop and y’all had exactly what we needed in the right size! I was even able to...Read More

Roberta Ladner -Google user

6 years ago

I love shopping at JCPENNEY! They're prices are reasonable and affordable, the store is very clean, the restrooms could use a little more attention, but overall it is a great place to shop. Most of the employees are very nice and willing to help you,...Read More

catherine Pridgen -Google user

a year ago

This is my favorite clothing store. Very disappointed that the store at Shoppes of Bel Air in Mobile is closing. I do not like ordering clothes online

Tim Camp -Google user

5 years ago

Always great value, a stop that should be on your shopping outings, full dept store with good product lines and prices. Usually better made and fitting clothes at bargain store prices or just above. You get what you pay for.

Ambra Thigpen -Google user

a year ago

I enjoy bringing my mom to JC Penny Mobile we will definitely miss it, will there be a closing sale?

Derrick Knight -Google user

3 years ago

I purchased some jewelry with a warranty. I'm glad I purchased the warranty as a safety precaution. I had to utilize it. It's better to have and not need it. Rather than need a warranty and not have it.

Lumpkin -Google user

6 years ago

We always love the sales that JC Penny has compared to other department stores. The jewellry department is outstanding and has great pricing. The staff is always nice and it feels good to walk around. The housekeeping could pick up a little but it is...Read More

Alfred Murphy -Google user

3 years ago

The associate working in jewelry on Mother's Day is awesome. She handled the customers with so much professionalism and respect it was great to see.

Features

Service options

Curbside pickup

In-store pickup

In-store shopping

Delivery

Accessibility

Wheelchair accessible entrance

Wheelchair accessible parking lot

Amenities

Restroom

Planning

Quick visit

Payments

Checks

Credit cards

Debit cards

NFC mobile payments

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