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About

JCPenney is a department store in Wilkes-Barre, PA.

JCPenney Review Summary

The summary is generated by AI, based on reviews.

Reviews & Ratings

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4.2
(987 Reviews)
5
4
3
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1
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Drew B
Drew B -Google user
3 years ago
First time coming to this location & it was disgusting. Never seen such a dirty JCPenny. Clothes and garbage thrown everywhere. Only one staff member greeted us. The young girl at the customer service counter wasn’t wearing a name tag or friendly when she checked...Read More
Lisa Belles
Lisa Belles -Google user
a year ago
I enjoy shopping here. The quality and selection keep me coming back year after year. Ana, St. John's Bay, Liz Claiborne & Xersion are some of my clothing favorites!
Erica Brown
Erica Brown -Google user
4 months ago
Bad experience with coupons tonite upon check out. Walked up to an empty desk there was a young girl texting on her cell phone walking towards us. I advised her I had coupons and she asked for my phone number which I gave....Read More
Jean & Joe Johnson
Jean & Joe Johnson -Google user
2 weeks ago
Terrible communication! I have used JCP for decades and my recent experiences with them will be my last. NOt only was my in-store experience very dissatisfying, but online was the worst. I asked in the store if they still do custom...Read More
L G
L G -Google user
3 months ago
Take the women’s restroom out of the men’s section already. Just experienced a couple of men WAITING outside of the bathroom for it to clear so they could go in. Whose idea was this??? Leaves greater potential for predatory behaviors. Protect the women that keep...Read More
Adriana Lizbeth Rivera
Adriana Lizbeth Rivera -Google user
6 months ago
My service of Jcpenny was very good , there was a nice women named Sara R who helped me very professionally and patience to help me find what I was looking for and the service I needed , but when I went to customer service...Read More
Megan Smith
Megan Smith -Google user
a month ago
Associates need to stop harassing people to sign up for the credit card weekend customers check out
Stephen Leonard
Stephen Leonard -Google user
7 months ago
The representative at the mattress department was very helpful and kind. He gave us the best deal possible and was patient while we decided what to buy.
Morgan
Morgan -Google user
a year ago
Great deals especially if you are a rewards member, quality products.I would like to mention an employee that I watched while I was in line deal with a very annoying, aggravating, ignorant customer.This employee’s name was Jackie. She handled this rude customer very well. I...Read More
Sean Oliver
Sean Oliver -Google user
2 months ago
Nice store very nice employees.

Features

Service options

check icon Curbside pickup
check icon In-store pickup
check icon In-store shopping

Accessibility

check icon Wheelchair accessible entrance
check icon Wheelchair accessible parking lot

Planning

check icon Quick visit

Payments

check icon Checks
check icon Credit cards
check icon Debit cards
check icon NFC mobile payments