Terrible communication! I have used JCP for decades and my recent experiences with them will be my last. NOt only was my in-store experience very dissatisfying, but online was the worst. I asked in the store if they still do custom...
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Terrible communication! I have used JCP for decades and my recent experiences with them will be my last. NOt only was my in-store experience very dissatisfying, but online was the worst. I asked in the store if they still do custom drapery, associate had no idea. So I chedked online filled out information contact, and waited. Associate called me gave her all my information and expressed desire for drapery, shades, and plantation shutters. Wanted to start with the drapery. After a bit of a conversation she said they had someone in my area, and due to my knowldge of drapery I would be able to do a self-install. (It's literally hanging up the curtains, not hard, since I already had the traverse rods up) Assigned me a designer and said she would contact me within 48 hrs. A month later I contact them again, and they say they don't have someone in my area, and I wouldn't have been able to do a self install anyway!! Awful inept employees. Lost all my forever business.