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Reviews (712) 366-1107 Call Direction Website Photos About
Stores Department stores Iowa Council Bluffs JCPenney
JCPenney in Council Bluffs

JCPenney in Council Bluffs

Is this your business?
4.1 (924)
Mon
11:00 am - 8:00 pm
Tue
11:00 am - 8:00 pm
Wed
11:00 am - 8:00 pm
Thu
11:00 am - 8:00 pm
Fri
11:00 am - 8:00 pm
Sat
11:00 am - 8:00 pm
Sun
11:00 am - 7:00 pm
Department Stores Clothing Stores Furniture Stores Jewelry Stores Shoe Stores
Stores Department stores Iowa Council Bluffs JCPenney
Call Direction Website Reviews
(712) 366-1107 Direction Website Reviews

Contact

(712) 366-1107
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JCPenney

3333 Marketplace Dr, Council Bluffs, IA 75041

 https://www.jcpenney.com/locations/ia/councilbluffs/clothing-stores-councilbluffs-ia-2975.html
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About

JCPenney is a department store in Council Bluffs, IA.

JCPenney Review Summary

The summary was generated by AI, based on reviews.

JCPenney at 3333 Marketplace Dr offers a wide range of products, including clothing, home goods, and electronics. While some customers have reported issues with customer service, many have praised the store's convenient location and affordable prices.

Review Rating Chart

Yelp: 3.5/5

Google Reviews: 3.8/5

Facebook Reviews: 4.1/5

Sitejabber: 3.9/5

TripAdvisor: 3.6/5

Initializing review summary...

Reviews & Ratings

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4.1
(924 Reviews)
5
4
3
2
1
[bip_review_summary]

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Jennifer Black
Jennifer Black -Google user
a year ago
We timed our shopping here just right December 23. Store wasn't busy at all and only had to wait a minute to check out. Getting them to honor the posted prices was difficult but they eventually did. The pants and shirt rang up at...Read More
Micheal Reese
Micheal Reese -Google user
3 years ago
Went in last Sunday 3/28/2021 and ordered IN-STORE two wedding bands. Matching wedding bands as in appearance and alloy, 14k. After the order and I receive my email confirmation it says the woman's is 10k... Supposed to be both 14k. Would...Read More
Kim Stark
Kim Stark -Google user
a year ago
No Review Text
CJSings
CJSings -Google user
6 years ago
They have great sales here. It is smaller than most I have been to but there is still a lot of variety. Their quality is really good. The sales staff was friendly and efficient. My Granddaughter needed to ask a question of them...Read More
Jared Barton
Jared Barton -Google user
8 years ago
OK store. As expected of a chain store, it is occasionally understaffed (usually around the holidays).As far as cleanliness goes, it's not bad. Fitting rooms are often tidy. Clearance racks are great. Prices are awesome there. As for style, it varies.Prices on the rest of...Read More
King Smooth (Jay)
King Smooth (Jay) -Google user
6 years ago
I loved how I was got a lot of stuff on sale. The isles are small for a shopping cart though. This store was pretty big now that I think about it. Other then the small space it was a overall nice 😎...Read More
Katie Vanzago
Katie Vanzago -Google user
3 years ago
There is never an associate available to help find things. Also the stock is very picked through the options aren't the greatest at this location either. So unless you order online picking up here I would say at least have a back up plan like...Read More
Candy Hastings
Candy Hastings -Google user
5 years ago
Service in the salon was poor. Stood at counter and waited for anyone to notice. If you are too busy with a class, LEAVE a note at counter stating such! Failure to notice a customer results in the customer never coming back....Read More
J Moore
J Moore -Google user
3 years ago
Returned 2 pair of jeans that didn't fit. Reordered 2 more in a different brand. Clerk had problem - patiently waited 15 minutes. Went to a different clerk to buy towels, candle and candy. She had problems, too. Two more clerks helped her - another...Read More
Denise V
Denise V -Google user
4 years ago
Went into exchange a pair of shorts and a shirt my daughter received for graduation to the proper sizes.. We found a pair of shorts but, shirts were gone. Customer Service was great about exchanging and putting the difference on shirt back to the card.....Read More
Abraham Wilton
Abraham Wilton -Google user
3 years ago
This place was one of my favorites stores to buy. Apparently they loosed mayor brands of athletic goods like Nike & Adidas, staying with Champion, Fila and Puma not a big fan and their prices more expensive than Ross stores.Lastly the gals of Sephora four...Read More
Rebeka CantuSosa
Rebeka CantuSosa -Google user
5 months ago
So I just can't get in my head how I'm supposed to get or have a receipt for 2 pairs of jeans that were a gift. Why can't I exchange them for the right size. I'm not asking for money or a different product I...Read More
Joyfi22
Joyfi22 -Google user
8 years ago
I read the reviews before I stopped . Heard it was slow. I thought it can't be that bad. Yes ... It was that bad!!! I asked a lady in fine jewelry if I could purchase some earrings. She said I should go to the...Read More
Sheila Bernhards
Sheila Bernhards -Google user
3 years ago
First off, opening a store at 11am on a Saturday, who does that? Once I got done waiting for the store to open I was totally disappointed with the amount of merchandise in the store, it was horrible. Advertised underwear 7 for $35 and I...Read More
Nicole Martin
Nicole Martin -Google user
5 years ago
Poor selection, black Friday items hidden, unmarked and less than 50% stocked. Had to wait for an associate to go search in the backroom only to come out and tell me they failed to even order what was pictured in the ad. Furthermore...Read More
stephanie friday
stephanie friday -Google user
6 years ago
Beautiful store, very helpful staff- any department worker will walk you to where you need to go versus just giving you directions in a big store you could easily get lost in if you don't regularly shop here, I don't. They have catalogs with my...Read More
Dan Keats
Dan Keats -Google user
6 years ago
My wife ordered a fit bit type watch for me for father's day. The staff told her that she would be e-mailed when the watch arrives. We get the notification and go to the store only to find out that they can't find the watch....Read More
Miki Ram
Miki Ram -Google user
6 years ago
Staff yet again contradicting themselves because this time around I went to buy a battery for my watch because they could not open the back of my watch so I opened it got the battery out and went to JCPenney to buy a new battery....Read More
Mark Kier
Mark Kier -Google user
4 years ago
They can't find their backside with both hands. Last 3 times we purchased items, they rang up incorrectly--how does this happen in a digital world? Everything is marked as "clearance" but nothing is priced as clearance. When you mark something up by...Read More

Features

Service options

check icon Curbside pickup
check icon In-store pickup
check icon In-store shopping
Delivery

Accessibility

check icon Wheelchair accessible elevator
check icon Wheelchair accessible entrance
check icon Wheelchair accessible parking lot

Planning

check icon Quick visit

Payments

check icon Checks
check icon Credit cards
check icon Debit cards
check icon NFC mobile payments

People Also Search

Department Stores Clothing Stores Furniture Stores Jewelry Stores Shoe Stores

Contact

(712) 366-1107
View on Map

JCPenney

3333 Marketplace Dr, Council Bluffs, IA 75041

 https://www.jcpenney.com/locations/ia/councilbluffs/clothing-stores-councilbluffs-ia-2975.html
Schedule Tour

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