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About

JCPenney is a department store in Orland Park, IL.

JCPenney Review Summary

The summary was generated by AI, based on reviews.

This JCPenney location at 3 Orland Square Dr offers a wide range of products, including clothing, home goods, and beauty items. Customers praise the friendly staff, clean store, and convenient location. However, some reviewers mention limited product availability and long checkout lines.

Review Rating Chart

Yelp: 3.5/5

Google Reviews: 4.1/5

Facebook Reviews: 4.3/5

Sitejabber: 4.0/5

Trustpilot: 3.8/5

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Reviews & Ratings

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4.2
(1359 Reviews)
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Chris Parent
Chris Parent -Google user
2 years ago
Good Ole JC Penny. Two months before Christmas and already yuletide stuff is available. With Thanksgiving over a month away, I'm expecting to see Easter items ready for purchase around New Year's Eve. Lol!!! Seriously though, this store is very clean and really good deals.
Laura Rivera
Laura Rivera -Google user
3 years ago
Love my new Sweaters can't wait to ware them all. 👍 …
Margie Mizera
Margie Mizera -Google user
3 months ago
Wonderful store! 1000% cleaner and better organized and stocked than Macys in Orland Park. Amazing dress selection. My clerk Joy helped me get the best deals and prices.
Asia Stevens
Asia Stevens -Google user
6 months ago
I took my 9 month year old here to take some Christmas photos. Stephanie was the photographer and she was so patient and extremely nice and captured some beautiful photos. Cassidy help me with a package and was extremely nice and also patient. I’ll be...Read More
sally hamimed
sally hamimed -Google user
3 months ago
JCPenney is nice department store. Plenty of departments and reasonable pricing. Shop at the store not online. We need these stores to survive
ROBIN GARCIA
ROBIN GARCIA -Google user
9 months ago
It was a very pleasant and productive shopping experience. I found more than I was looking for at Penney's. I found great pieces in the clearance section. I ended up with 3 pieces that I probably would have paid more for 1 piece somewhere else.
Veronica Vallejo
Veronica Vallejo -Google user
8 months ago
Just recently made a purchase and Genny and Jeff were amazing and went up and beyond to help me with my purchase super nice and helpful we need more people like this in other stores.
annette schumers
annette schumers -Google user
7 months ago
Well stocked shelves, very friendly associates in multiple departments. Knowledgeable and helpful, a true and pleasant experience.
472
472 -Google user
a year ago
I was really pleasantly surprised at how nicely I was treated at JCPenney's extra stores inside, I went to optical for a new pair of glasses and the portrait studio to re-do grad photos and the people helping me were amazing!! Just very nice people...Read More
Philip Gomez
Philip Gomez -Google user
8 months ago
If this store didn't exist I think my wife would walk around with clothes that she bought in the 60's. She makes it a habit of shopping in the store at least once a week.
Thomas Carey
Thomas Carey -Google user
3 years ago
Our shopping experience was excellent. We were looking to dress 2 beds completely, a king size and a queen size. We were able to find very comfortable great quality bed clothes for each bed on sale for $49 per bed. Lots of colors to choose...Read More
Burro Rider
Burro Rider -Google user
4 years ago
Excellent store with great staff. Clearance areas have incredible bargains. Online ordering gives you what you want when not on shelves. People must support these stores or they will be gone for good. Buying online will not give you the same experience then in-store. Fitting...Read More
Miranda Loving
Miranda Loving -Google user
a year ago
Writing my review for Esmeralda at the photo department. AMAZING AMAZING AMAZING! I took photos at a different jc penny location and they came out horrible because the lady was not welcoming or warming. Esmeralda had my 4 month old smiling in every single photo....Read More
anas k
anas k -Google user
2 years ago
Lisa was the best Associate here, very patient and super helpful. She advised us to open a store card for an extra discount since we were making a big purchase. She definitely is an asset to this location.
Debra Valent
Debra Valent -Google user
11 months ago
The sales people were very helpful, even the check-out that works at the register. Store was clean also..Debra Valent
Weightless Soul
Weightless Soul -Google user
5 years ago
There was a woman in the intimates section who helped me out tremendously!! Today, I went in at the last hour, right before closing, looking for new bras. Sometimes doing so can be a a headache but she made it so smooth and effortless. She...Read More
Mike Helsel
Mike Helsel -Google user
6 years ago
Best place to buy men's shirts because of sizing options. I wear fitted shirts and they have an excellent selection at sale prices. Someone was there to check my neck and sleeve length measurements. I have an unusual size combination and they have...Read More
Cassandra Beaubien
Cassandra Beaubien -Google user
2 years ago
This was the best JCPenny we had ever been to. Kudos to their buyers! We live in Cedar Rapids & our location didn't have HALF the selection that this one did. I'm happy we had a limited time to be there because I was definitely...Read More
Josh Campbell
Josh Campbell -Google user
6 years ago
One of the best customer experiences I’ve ever had in any store! Jessica Hellman who I believe is a manager went above and beyond to make sure I found what I was looking for in a timely fashion and at a price I was...Read More
greta van westrienen
greta van westrienen -Google user
5 years ago
Jerry at the hair studio is amazing. He takes his time and makes sure that you leave just perfect. I had a wonderful experience...I couldn't recommend him more. The entire staff was friendly and so welcoming. I was won over in just...Read More

Features

Service options

check icon Curbside pickup
check icon Delivery
check icon In-store pickup
check icon In-store shopping

Accessibility

check icon Wheelchair accessible entrance
check icon Wheelchair accessible parking lot

Planning

check icon Quick visit

Payments

check icon Checks
check icon Credit cards
check icon Debit cards
check icon NFC mobile payments