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JCPenney is a department store in Tempe, AZ.

JCPenney Review Summary

The summary is generated by AI, based on reviews.

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4.2
(1472 Reviews)
5
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2
1
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FRESHTRACKS Consulting
FRESHTRACKS Consulting -Google user
6 years ago
After making a return of some items I was impressed with how easy it was to find reliable options. It was fun seeing new belts that didn’t even have any holes. At first I passed right by but after trying it on I really liked...Read More
Jared Byrne
Jared Byrne -Google user
a year ago
I'll be honest, I've not visited JCPenney in the 6+ years that we've lived in Arizona; and last week I needed some formal clothes and this is where we came. I love this store. The staff is helpful, there is a great selection, and the...Read More
Widiya Buana
Widiya Buana -Google user
7 years ago
The store was organized neatly and clean. My husband used the restroom and he said the lavatory was more like an art decor rather than a regular one. We went there to return a defected item since the item couldn't find at JCPenney near Phoenix...Read More
Tonni Das Jui
Tonni Das Jui -Google user
3 years ago
I have been to two other branches, dallas and waco. This tempe branch is definitely the bigger one and with a lot more collections. I loved it.
Steven Kok
Steven Kok -Google user
4 years ago
Always a good selection to shop here. Fun shopping with the family.
Carolyn B. Melby
Carolyn B. Melby -Google user
a year ago
Had to share their men's jewelry line! Wow! Stunning, heavy, and so classy! A must-see and Father's Day are around the corner.
O H. Weaver
O H. Weaver -Google user
5 years ago
Great location for fast in and out, without mall parking hassle! Friendly staff at Sephora department, out of stock on an item but will ship to me free
De Dahl
De Dahl -Google user
a month ago
It was great. Sorry I couldn't use my coupon but the items I was purchasing was already marked down.
Sheryl Gines
Sheryl Gines -Google user
3 months ago
I love shopping at JCPenney's because they have so many deals and so many great sales and some things are marked down before you even get to the register and you don't even know it which is a great surprise for a lot of us...Read More
Debb
Debb -Google user
4 months ago
Enough staff to be helpful, always visually attractive, not a mess like other stores.
David Miller
David Miller -Google user
2 weeks ago
Very nice place and WOWIE great customer service thanks
cassandra Pedigo
cassandra Pedigo -Google user
9 months ago
Love this store. Every time I go in I get a coupon for 30% off or 40% off. I buy all my work clothes there. I even use the hair salon from time to time.
Catherine Winkler
Catherine Winkler -Google user
2 years ago
I love this location over others. They have more availability of items. Great price points & sales for family shopping. All departments had plenty to offer each age. Well organized, clean, air-conditioned store with great service. All the ladies were helpful if I needed...Read More
Chris F.
Chris F. -Google user
6 months ago
I'm old. I go here to buy shirts and jeans. Good prices on Levi's and my old man button down collar shirts.
huyen k
huyen k -Google user
a month ago
Nice atmosphere inside the store.
Thomas Kornov
Thomas Kornov -Google user
a year ago
I wish to compliment the customer service I received from your Tempe Market Place employee: Jacob in your Online Pickup/Returns Dept. I was experiencing a somewhat complicated issue and he stepped right in corrected it with courtesy, explaining as he did so. Jacob is a...Read More
Alex Perez (AP)
Alex Perez (AP) -Google user
9 months ago
The staff was super helpful. I was looking to put together an outfit for Christmas dinner and made it happen in 10-15 minutes.
Ruben F. Leyva
Ruben F. Leyva -Google user
2 years ago
Great Selection! I'm a bigger guy so I usually shop big & tall and their variety of athletic wear, dress clothes & graphic tees are great! Staff is polite & helpful and environment is ideal for shopping! 👏 …
jenesis jurado
jenesis jurado -Google user
a year ago
Megan, in the jewelry department was so lovely! And Joey in Sephora was also amazing. Two very good workers and have amazing customer service. Definitely coming back to see them.<3
Doug Chen
Doug Chen -Google user
6 years ago
I needed to buy a couple of jeans and JCP is the best place to buy clothing. We got there at 8:45 pm and only had 15 minutes until the store closed. The entire staff were very friendly and helpful. I managed to find what...Read More
A Z
A Z -Google user
6 years ago
This JCPenney is where you can eat cake and have it- meaning you get cute clothes at an affordable price. They run a lot of nice deals each time I come in. For instance, once I got about 10 pieces of clothing and it totaled...Read More
Serafino Diaz-Mazzei
Serafino Diaz-Mazzei -Google user
3 years ago
I go to this JCPenney a lot and I can honestly say that I really like everything about this location- whether it's inventory or customer service. On Black Friday 2021, my mom and I went to this location to buy my aunt a piece of...Read More
Viviana Maximo Gutierrez
Viviana Maximo Gutierrez -Google user
2 months ago
Didn’t found what I was looking for.. but was ok
Denise M. Bale
Denise M. Bale -Google user
3 years ago
The store at Tempe Marketplace has the BEST sales associate - Tina. Tina was genuinely pleasant and patient. I hate to shop. Tina calmed my nerves, suggested a promotion to lower my cost by 30%, and thanked me for shopping at the store....Read More
Judy Leckie
Judy Leckie -Google user
a year ago
I want to share how exceptional Trinadid is! She is so talented, friendly and she really listens to what you want. I always leave the salon feeling happy with my hair! I will never go anywhere else.
Teresa Bakkar
Teresa Bakkar -Google user
6 years ago
They were very helpful, when I was clearly lost. It was my first time there and doing the picture thing and they helped me feel comfortable and tried everything to help me get great pictures of my 2 year old. He wasn't having it the...Read More
Cherie Y Neve
Cherie Y Neve -Google user
5 years ago
They always have such great sale prices and one of the cashiers Abby went out of her way to find me an additional 25%off coupon from her phone. However, the manager was very rude and snobby which there were a few older employees that I...Read More
Martha Bartleson
Martha Bartleson -Google user
3 years ago
I wish I could give 10 stars! I shop here regularly and they always have a wonderful selection. On my last trip me and my sons sugars dropped and the clerk immediately called the manager who went and got us soda from their break room...Read More
Sweet Potato11
Sweet Potato11 -Google user
7 years ago
Using a $10 coupon off $25 purchase. It's like paying half price makes shopping fun! So I bought a full size sheet set and a standard big pillow for $18.00. What a steal!!
James Jines
James Jines -Google user
6 years ago
Fantastic Service! We purchased some appliances as they were going to stop selling them. They did everything possible to make the purchase as easy as pie. Now we can bake one because we have a new stove.

Features

Service options

check icon Curbside pickup
check icon Delivery
check icon In-store pickup
check icon In-store shopping

Accessibility

check icon Wheelchair accessible entrance
check icon Wheelchair accessible parking lot

Amenities

check icon Restroom

Planning

check icon Quick visit

Payments

check icon Checks
check icon Credit cards
check icon Debit cards
check icon NFC mobile payments