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JCPenney is a department store in Springfield, IL.

JCPenney Review Summary

The summary is generated by AI, based on reviews.

Reviews & Ratings

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4.2
(1112 Reviews)
5
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1
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Sue Harr
Sue Harr -Google user
5 years ago
Awesome hair stylists myself and 4 other people visit here every 6 weeks. Fyi. Dee does a fantastic job on hilights!!!
Carl Johnson
Carl Johnson -Google user
5 years ago
Great selection for men’s clothes and shoes. Really good big and tall section. I have shopped here many years. Staff is always helpful. Store is clean and restrooms are nice. Can’t go wrong with this location.
Laura Arnold
Laura Arnold -Google user
5 years ago
I was helped my Mara in the Sephora store. She helped me find a Clinique clay mask one of my friends had raced about. She was just delightful to speak with.
Angela Zavala
Angela Zavala -Google user
3 months ago
Didn't want to leave a review but had the worst experience with the jewelry dept 6+weeks to get the ring sized and delivered. And rude customer service if you hate your life that much just get help it's k . Good luck having them being...Read More
Ruth Sorini
Ruth Sorini -Google user
3 weeks ago
The cashier helped me out greatly. I didn't know there was a coupon on my phone that I could use on my purchase. Very happy she told me about it. She was great.
Tami Jones
Tami Jones -Google user
3 weeks ago
I bought a wedding ring set on 11-22-24, it was sent to be sized and soldered together, it's been lost by UPS and as of today 1-20-25 I still don't have my ring and haven't been able to talk to anyone. They aren't returning my...Read More
Michael Anderson
Michael Anderson -Google user
2 months ago
A big shout out to Trisha in the drapery dept. She was wonderful help for my sister and I the other day I don't know what we would of done without her help.Thank You! And I found the most perfect pair of jeans that I have had...Read More
Dyann Hunter
Dyann Hunter -Google user
3 months ago
I went to get a haircut but the stylist didn't listen to a word I said. So I didn't get the cut I wanted. She cut my hair while it was dry and she was definitely rough with the comb.
Chad H
Chad H -Google user
7 months ago
Purchased a watch earlier and it was too large for my wrist. Christina in the jewelry department removed the links for me, no extra charge. Much appreciated!
Peggy Adams
Peggy Adams -Google user
2 months ago
I love JC Penneys, always able to find clothes for a special occasion.
Holly Goggins
Holly Goggins -Google user
a year ago
I just moved to the area and was happily surprised that there was a JCPenney open here. The store is huge and very neat and clean. The associate at checkout was very friendly and helpful as I didn't have my card with me and...Read More
Brock
Brock -Google user
a year ago
I love the old school JCP. I went there to get some last minute Xmas gifts and gift cards. The selection was a little thin on the 23rd but I think that should be expected just before a major holiday. I found...Read More
C Coontz
C Coontz -Google user
3 months ago
Found everything I wanted. The checkout line is hard to manipulate carts through though....
Lorenda Spilker
Lorenda Spilker -Google user
11 months ago
Great store and company. I have been a customer since 1968. Springfield and Peoria Illinois. Stores are always a good selection of items. Spring and summer clothes should be filling up the stores soon.
Rhonda Mccafferty
Rhonda Mccafferty -Google user
5 months ago
Great sales! Very clean and organized store!
S A
S A -Google user
a year ago
The selection of clothing is good. The prices are good. However there are only two dressing areas. One in the men's and one in the women's. NONE near the children's department. Mother's with children should not have to walk half way across … More
Rick Lingenfelter
Rick Lingenfelter -Google user
6 months ago
Recently, I went looking for big and tall clothing. They had a very large and wide selection.
Alaine Ewing
Alaine Ewing -Google user
9 months ago
I ordered a blouse online because they didn’t have the size I wanted. The day it came it went on sale 30% off for rewards members. They would not give it to me even though I’m a member. I won’t be for long. I’m returning...Read More
Julian
Julian -Google user
a year ago
I asked a woman named Teresa where the restroom was, and where I could set the items I planned to purchase and she scoffed at me and said ‘well set them anywhere’ in a rude tone. I responded with an all I responded with an...Read More
Kathy
Kathy -Google user
a year ago
I didn't shop here. The parking lot was pretty empty. I was just meeting someone for a marketplace purchase. What I didn't like was it was in a less than savory area and I don't think I will be spending any time...Read More
Brock
Brock -Google user
a year ago
I love the old school JCP. I went there to get some last minute Xmas gifts and gift cards. The selection was a little thin on the 23rd but I think that should be expected just before a major holiday. I found...Read More
S A
S A -Google user
a year ago
The selection of clothing is good. The prices are good. However there are only two dressing areas. One in the men's and one in the women's. NONE near the children's department. Mother's with children should not have to walk half way across the store to...Read More
Julian
Julian -Google user
a year ago
I asked a woman named Teresa where the restroom was, and where I could set the items I planned to purchase and she scoffed at me and said ‘well set them anywhere’ in a rude tone. I responded with an all I responded with an...Read More

Features

Service options

check icon Curbside pickup
check icon In-store pickup
check icon In-store shopping
Delivery

Accessibility

check icon Wheelchair accessible entrance
check icon Wheelchair accessible parking lot

Amenities

check icon Restroom

Planning

check icon Quick visit

Payments

check icon Checks
check icon Credit cards
check icon Debit cards
check icon NFC mobile payments