Dropped phone off on a Friday. After Jaytronixx diagnosed the phone, they recommend sending it off to there specialist in New Jersey.
I asked, off the record” about how long it would take. The associate implied that it could be back by the following...
Read MoreDropped phone off on a Friday. After Jaytronixx diagnosed the phone, they recommend sending it off to there specialist in New Jersey.
I asked, off the record” about how long it would take. The associate implied that it could be back by the following Friday. Obviously, I wasn’t counting on it. I expected it would take up to 1 1/2 weeks.
When that time passed by and I hadn’t heard anything from Jaytronixx, I called. They seemed to not be to concerned and gave me no information about the status of my phone.
A little over two weeks go’s by and I’ve heard nothing. So I contacted Jaytronixx again. With no concern at all, they still had nothing to tell me about my phone. They said that the specialist in N.J. is loaded with word and not the most organized from what I interpreted.
I had to get another new phone because it had been over two weeks.
FINALLY 4 WEEKS LATER, I had to call again. The associate just did give a damn or concerns.
I had to say, “It’s been 4 weeks and y'all haven’t contacted me for an update.
Then all of a sudden, my phone was ready for pick up 2 days later. I found that odd.
When I picked it up, I told the associate that I was upset about this situation. It’s ridiculous, No communication, No concerns, and didn’t care. All he said was that he’ll pass word to his manager.
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