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Jaguar Land Rover Service Los Angeles is an auto repair shop in Los Angeles, CA.

Jaguar Land Rover Service Los Angeles Review Summary

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4.1
(149 Reviews)
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Gordon F
Gordon F
5 years ago
Hornburg Jaguar Los Angeles is amazing! Buying my new XE Portfolio LE was an incredible experience. First the unbeatable deal was, well, untouchable by any other dealer in town. Jesse was a very helpful, informative, almost laid back, salesperson. I'm not a fan of pushy,...Read More
Marcinnhu
Marcinnhu
3 weeks ago
I had great service at the parts department of this Land Rover dealership. Jonathan Strada is one of the best employees/service people I have ever seen. He helped me with every purchase I made, assisting me throughout the entire process with all possible attention and...Read More
Shanti Campbell
Shanti Campbell -Local Guide
4 months ago
Went in to test drive a vehicle. It was nice, but dirty on the inside because it wasn't ready yet. I didn't mind, but why post a vehicle online and have a customer come in for a test drive if it's not ready?I had a...Read More
ashley hall
ashley hall
3 weeks ago
I had an excellent car-buying experience at JLR on Monday, December 2nd, 2024. I loved the personal touch of having my favorite snack and beverage provided, which made my day even more special. The process of attaining my dream car was smooth and seamless! Thank...Read More
Lucas Carter
Lucas Carter
5 months ago
RIP OFF. I have owned range rovers since they were imported in the 80's. Never have I delt with more of a rip off than this place. They charge to tell you any issues, and told us on my 16 lr4 that we had to...Read More
Vlad Tom
Vlad Tom
3 months ago
Ordered the water pump and it can’t be delivered, it should arrive with 3 business day, give them a call on the day it should arrive and it still not shipped, so the rep promised to ship it asap, then 2 days in the row...Read More
AMS
AMS
5 years ago
Junette Castillo
Junette Castillo
9 months ago
Outstanding service and proficient staff. “AMHED” just sold us pur new jaguar fpace. He was patient and truly took his time with us. We got such a great deal we actually drove it off the lot with just 2.9% interest rate! I normally loathe going...Read More
King Patrikk
King Patrikk
a year ago
By far the worst service I have ever received. I bought my car 2 years ago and have had so many problems. Not just with the car but the service at the dealership is the worst. I’m not sure if it’s because I’m a black...Read More
Royce O
Royce O
5 years ago
Visit their Sunset Branch in LA, CA - the receptionist is not welcoming might be due to their peak business regimen / hours on a weekend where we need to wait at least 30 to 45 minutes to be able to talk to one of...Read More
Brittany M
Brittany M -Local Guide
2 years ago
Although I wasn’t able to reach anyone by phone to verify the Parts Dept. hours before showing up, once I arrived I was promptly greeted and escorted to the appropriate area. The staff members were courteous and professional. They addressed my needs quickly and answered...Read More
Meghana Reddy
Meghana Reddy
7 years ago
Surprised by all the negative reviews! I found everyone at the service center to be extremely helpful, professional, and fast. My technician Carlos, service advisor Richard, and the Enterprise rental person were all very courteous and the process was much easier than the last time...Read More
Amy
Amy -Local Guide
2 years ago
4 stars because my service advisor handled a difficult situation well. My car went in for service and it took them over a week to get my car done with just a few simple issues. The communication wasn’t great and no one covered down for...Read More
Nichole Finch
Nichole Finch
6 years ago
Concierge-level service! I was so impressed by Hamid (Sales Manager), Richard (Sales) & Jason (Finance). Leasing a vehicle here did not feel as if I was completing a typical car sale or lease transaction, it truly felt as if I had a team...Read More
Agavni Tulekyan
Agavni Tulekyan
3 years ago
CROOKS. DO NOT GET YOUR CAR SERVICED HERE. I took my car in for service for multiple issues. I have a 2020 Range Rover and it is still under warranty. I received a text message from my service advisor stating that I have to pay...Read More
Leslie Allen
Leslie Allen -Local Guide
4 years ago
I'd like to think of myself as a savvy car buyer and in 2018, bought my first Jaguar (F-Type) from this wonderful dealer. The entire experience was just a class act that made buying a Jaguar feel even more special!The car has just been...Read More
Amanda Lipsey
Amanda Lipsey
3 years ago
This Jaguar dealership is not a welcome addition to our community. They alienate the community by improperly closing or not closing sidewalks and acting like the driveway which crosses the sidewalk, in a neighborhood that is highly walked, biked, and otherwise used by pedestrians, is...Read More
Janet Suber
Janet Suber
4 years ago
It cannot be understated how fabulous the shopping buying, leasing experience at Hornburg Jaguar Los Angeles was for us.Martin, Hamid, Daniel and team provided what a luxury showroom and customer service should be.It was so pleasant and workable within our competitive set of vehicles we...Read More
Shawn Petraborg
Shawn Petraborg
4 years ago
I have been going to Hornburg for service on my Jaguar since 2010. I have been fortunate to have had Mike Colavitti as my Service Advisor. Mike helps prioritize my service needs, explains them to me and treats me not just as a customer but...Read More
Zach Crawford
Zach Crawford
9 years ago
I have had my Range Rover for the past 6 years. I have continually had to bring it into the Wilcox location - as it is really the only option - there are no other service centers near me.I don't think in the 6 years...Read More
Wofford Denius
Wofford Denius
7 years ago
This past November 1, was the first time I have ever visited the Hornburg Jaguar Dealership in Los Angeles, on Sunset, and the first time looking at a Jaguar in a very long time. I had noticed an incredibly good value on the lease...Read More
Sary R
Sary R
5 years ago
I am highly disappointed at the service that is provided here at this location. Land Rover is a prestige brand so i expect somewhat a great service but it is NOT. I constantly have to call to get updates on my car and there...Read More
Jeanne Ada
Jeanne Ada
5 years ago
I was with Hornburg Jacquar in Santa Monica for 13 years w/my beloved Jacquar's, had a short break & was back for almost 3 years w/my also beloved Range Rover Evoque which after only 3 weeks, I miss terribly. I never had anything but great...Read More
Brandon Felton
Brandon Felton -Local Guide
3 years ago
Absolutely Amazing. The manager and team at this location is fantastic. I never thought I would write a review of a car dealership but the people who work at this location are so friendly and helpful that I had to say what a wonderful...Read More
[NLB] Sun Wolf
[NLB] Sun Wolf
7 years ago
Kelvin & Kelly were very efficient in handling my lease of an F-Type. Being from out of state, there are a few more hoops to jump through (for both the dealership & you) and appreciate there dedication and precision during the process. ...Read More
Jerry Pierson
Jerry Pierson
5 years ago
Got the best price on my new Jaguar I-Pace from this dealer, shopped on line and made deal that was over $2000 less then other dealers prices.When I went in to finalize the purchase, had no pressure from sales consultant or other staff. Pleasure...Read More
Seolwon Jang
Seolwon Jang
5 years ago
Car itself is great and gorgeous.ow we have issue with leather ripped problem.until we solve that problem, i will not satisfy of your service.i can not say anything until it is totally fixed.i regret too too too much i didn't look inside of car...Read More
John Klemantaski
John Klemantaski
6 years ago
I live within walking distance of this Hornburg service center. I bought my Jaguar XK convertible from Jaguar in Ventura and went to Hornburg for its first service because it was so close. If you spend 100k on a car, you should expect great service....Read More
Glenn Wior
Glenn Wior
4 years ago
Horrible experience with Hornburg. Kept waiting too long to complete transaction-3 hours no trade-in cash deal. Buying a "Certified" 12K mile car I thought was a no brainer? Wrong, Got car home and low battery display on dash. Started to go over car and found...Read More
Nestor Avila
Nestor Avila
5 years ago
****BEWARE*****While friendly and welcoming at first, the technicians are inexperienced and the sales staff will rob you! Vehicle came in running rough, it left running rough. Billed $2,000 for nothing, and when i took it somewhere else. They fixed it for nearly 3x LESS. DO...Read More
Lewis Alexander
Lewis Alexander
5 years ago
Dishonest and very poorly run operation at Wilcox Avenue, service center Hollywood, Los Angeles, Ca.Continuously the service dept doubles the quotes for repairs when you hand over your car to them making up work that does not need to be done, or because they are...Read More
Samuel Seliger
Samuel Seliger
5 years ago
I have never been treated so poorly by a business in my entire life. I could go into a myriad of details about the problems I’ve experienced with this so-called business. Their problem has a name, and that name is Marwan, the service manager. Never...Read More
Othello Johnson
Othello Johnson
4 years ago
We had an appointment and it seemed right from the start, we weren't taken seriously on our purchase. We spent the entire day trying to purchase the vehicle... the sales person was not knowledgable on his product and was mis-leading on much information about the...Read More

Features

Accessibility

check icon Wheelchair accessible entrance
check icon Wheelchair accessible parking lot
check icon Wheelchair accessible restroom

Offerings

check icon Oil change

Amenities

check icon Mechanic
check icon Restroom

Planning

check icon Appointments recommended