I had a 10 year old iMac desktop that wouldn’t start up all the way. Best Buy couldn’t get it to start up either. They suggested I go to I-Tech because they are not allowed to open up Apple devices. Danny at I-Tech was extremely...
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I had a 10 year old iMac desktop that wouldn’t start up all the way. Best Buy couldn’t get it to start up either. They suggested I go to I-Tech because they are not allowed to open up Apple devices. Danny at I-Tech was extremely helpful and patient. He believed they could transfer the data onto a thumb drive so I could go back to Best Buy and buy a new computer and have them install the data. The charge was $171. When I went to pick up the thumb drive, Danny showed me a newer computer, with more gb, and a lot of updated features. Although it wasn’t new, all the parts were new and the condition appeared mint. Their warranty was 1 year parts and labor plus the balance of the Apple Care warranty. If I bought it, they would refund my $171, connect my old printer, give me a tutorial, etc. The saving was $485! When we hooked up the old printer, the paper catch wheels broke! Danny took time to help me research a new Epson printer at Best Buy. He told me to go buy it, bring it back and he would install the drivers, set it up and show me how to use it. I followed through and he kept his promise, too. There was no additional charge for his time and attention. Danny did everything to make this experience a positive one. This place is wonderful. They are tops in customer service. Kudos to Danny.