AVOID this place at all costs and go across the street to Ashley furniture or another well established furniture store. I had to put one star to post but I'd put a negative star if allowed. I bought 4 chairs off...
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AVOID this place at all costs and go across the street to Ashley furniture or another well established furniture store. I had to put one star to post but I'd put a negative star if allowed. I bought 4 chairs off the showroom floor and got them home and they don't fit at our dining room table. We contacted them IMMEDIATELY after delivery with the problem and were told these are final sale and a custom order. What? Not once, EVER was I told these were final sale items and there is NOTHING custom about these, bought them off the showroom floor, no changes. Nothing marked on the product, nothing at the counter, and the sales clerk not ONCE ever mentioned this important fact. Even knowing this, the owners could care less and refuse to refund our purchase because "they are a small business". If you care about customer service and return policies on large ticket items, save yourself and go a reputable store. These guys aren't cheap either so your not saving anything shopping here except for poor quality. We just purchased many items for our new home from Arhaus, LazyBoy, Visual Comfort, and Arteriors and have used their return policy already for really high ticket items, NO PROBLEM. Ethical companies have return policies and/or put final sale tags on an item. I will be contacting the Better Business Bureau on these guys. Deceptive and unethical to say the least......