I've had an extraordinarily positive experience with the three House of Rohl Graceline kitchen faucets I bought last year. The fabrication quality is excellent, and the design is beautiful -- even my contractor was favorably impressed. When one of them developed an odd finish...
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I've had an extraordinarily positive experience with the three House of Rohl Graceline kitchen faucets I bought last year. The fabrication quality is excellent, and the design is beautiful -- even my contractor was favorably impressed. When one of them developed an odd finish color at its bottom flange, I contacted the company's Customer Service about the issue, and asked if it were possible to replace that part. After checking with his supervisor, the extremely helpful, knowledgeable agent explained that the discolored part likely had not been adequately polished at the factory to match the faucet's other components, but cannot be separated from the faucet body. To my surprise, after requesting proof of purchase, the agent promptly replaced the faucet under warranty, at no charge. I value end-customer loyalty tremendously, which sadly has now become the exception, and although costly, the products' quality is outstanding. I highly recommend my beautiful and functional House of Rohl kitchen faucets.