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House of Rohl is a building materials supplier in Irvine, CA.

House of Rohl Review Summary

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3.6
(25 Reviews)
5
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1
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Ann Mcmahon
Ann Mcmahon -Google user
7 years ago
I bought an EXPENSIVE faucet($700+) from our local plumbing supply store. We waited a few weeks for it. I was so excited when it finally came in. We opened it up and on closer inspection one of the pieces looked like it didn’t get finished...Read More
Matthew Healy
Matthew Healy -Google user
3 years ago
Fantastic customer service! Responsive and quick to address items that you wouldn't think were under warranty - cartridges, hoses, etc...Rohl faucets are beautiful (and expensive) but they are built well and the customer service from House of Rohl has been awesome (over the past six...Read More
Barbi Buchanan
Barbi Buchanan -Google user
4 years ago
One faucet hose leaking on day one & requested one hose from Rohl. Next day over-night shipping one faucet hose arrived. Great service!!
Steve Rehder
Steve Rehder -Google user
2 weeks ago
As a Building Contractor, I understand good products and customer service. I recently had a problem with an older model Rohl faucets cartridge. I called Rohl and was treated with the utmost of respect and courtesy. My problem was resolved quickly and professionally and I...Read More
Amy Langer
Amy Langer -Google user
6 months ago
I've had an extraordinarily positive experience with the three House of Rohl Graceline kitchen faucets I bought last year. The fabrication quality is excellent, and the design is beautiful -- even my contractor was favorably impressed. When one of them developed an odd finish...Read More
Chris
Chris -Google user
8 months ago
I first purchased a Rohl faucet about seven years ago and have since bought three more. Each time I’ve interacted with their team, whether for a replacement part or technical support, the experience has been exceptional. The staff is consistently professional and helpful. I’ve found...Read More
Jake Pehrson
Jake Pehrson -Google user
7 months ago
Just wanted to come on here and thank the customer service team for amazing support. I spoke with a gentleman named reed. We were on the phone for about an hour and he made sure I got all of the information I needed to complete...Read More
Paul McEvoy
Paul McEvoy -Google user
9 months ago
I had to order a replacement hose for our Rohl pewter rinser. Brianne handled the order, It was promptly shipped and received a week later. The timeliness of this was critical because we couldn’t use our main kitchen sink until the hose was replaced....Read More
Justin Fox
Justin Fox -Google user
a year ago
The House of Rohr telephone customer service is exceedingly professional, prompt, and courteous. My kitchen faucet, after 11 years of use, started leaking, and needed a replacement cartridge. So a very pleasant customer serevice rep named Nicole filled my order and quickly ...Read More
Jamie Short
Jamie Short -Google user
a year ago
Our painter dropped a light fixture on our Rohl faucet, shattering the porcelain hot and cold pieces. Our faucet is 19 years old. I called Rohl and they sent me replacement parts for free. That was so unexpected. My 19 year old faucet looks perfect...Read More
Travis Dougan
Travis Dougan -Google user
4 years ago
For 17 years we have had a kitchen faucet/sprayer purchased from Rohl. Performed great but on two occasions we have asked for help. One spring replacement for the spray and one gasket replacement on the faucet. With an easy email to Rohl they quickly stepped...Read More
Chris C
Chris C -Google user
3 years ago
Rohls provides down the best customer service I've ever experienced. Our kitchen and bath faucets are all Rohl and anytime we've had an issue (all normal wear and tear, never a product defect) all I have to do is call them and they send...Read More
Erik Bentzon
Erik Bentzon -Google user
4 years ago
We have had their products in kitchen and bath and loved using them for the last 10 years. There was a hose failure in one spray unit and the warranty service was exceptional--friendly-easy and prompt. If I could give 7 stars I would...Read More
Molly
Molly -Google user
a year ago
Excellent customer service. Provided replacement cartridges for free. I have 2 of the Nicolazzi kitchen faucets that have lasted for 15 years and counting.
Chris Kramer
Chris Kramer -Google user
5 years ago
Had a minor issue (no fault of theirs, I dropped the unit). with a sprayer and the addressed it immediately. I still had a problem and they replaced the whole unit without question or cost. This is a great company with great...Read More
Oleksandra Mosklayk
Oleksandra Mosklayk -Google user
4 years ago
Beautiful fixtures, its like jewelry for your kitchen. But I was very surprised how good was customer service. I emailed them about issue I had , and it was most likely due to my installer mistake, they still send me part next day no...Read More
Bill Bagwill
Bill Bagwill -Google user
9 years ago
When we purchased and renovated our inn we selected Rohl fixtures for all of our bathrooms (sinks, showers, tubs) as well as for our inn kitchen and our own personal residence. The decision to select Rohl for all of our fixtures was a great...Read More
Anthony Chang
Anthony Chang -Google user
2 years ago
Exceptional client service responsive and prompt in addressing things like cartridges, hoses, and other things you wouldn't normally believe were covered by warranty... The customer service from House of Rohl has been excellent (during the past six years for me!) and Rohl faucets are stunning...Read More
P W
P W -Google user
3 years ago
Amazing service! Sent me a replacement part no questions asked after 10+ years. Very helpful. Their product is awesome. Would definitely recommend their products.
Tek P
Tek P -Google user
8 years ago
Rohl has a great service department, really makes you wish every company was so easy to deal with.

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