We were on a family vacation and just as we pulled into our hotel parking lot, we realized our relatively new Honda had damage underneath from us bottoming out at our previous hotel. The splash shield was hanging and scraping and we were 800+...
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We were on a family vacation and just as we pulled into our hotel parking lot, we realized our relatively new Honda had damage underneath from us bottoming out at our previous hotel. The splash shield was hanging and scraping and we were 800+ miles from home. We frantically called up the local Honda dealer and I spoke with Luke. I explained our situation and he was very kind. He couldn't give a quote without seeing how extensive the damage was, but said a new plate would likely be approximately a couple hundred dollars. He told us we wouldn't need an appointment and to bring it on in if we wanted and they'd see what they could do without maybe needing a new shield.
Our hotel ended up being just minutes away front the dealer and he recognized our state plate when my husband arrived. Luke took our car right in and by the time my husband made some coffee in their waiting area and sat down, they were already finished! On top of what appeared to be all of this great luck already, he didn't even charge us for his time or labor - only the clips he used to clip it back into place.
Roundtrip, including the time it took Luke to actually secure the splash shield again, was less than 30 minutes. That's absolutely insane to include commuting time both ways, the actual work, and especially at a dealership. And to not even charge us for anything but the $10 for clips! For the rest of our trip, it made all the difference of not having to worry about it again.
Luke, thank you SO very much for what you did for us! It made such an increasingly stressful moment a non-issue...just like that...all because of someone's kindness and understanding.