First off, I've had the worse experiences with a guy named Andy there. He is very cocky, very rude and doesn't take much pride in his job, if someone is late on a payment, you shouldn't call them...
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First off, I've had the worse experiences with a guy named Andy there. He is very cocky, very rude and doesn't take much pride in his job, if someone is late on a payment, you shouldn't call them a day or 2 after their missed payment and say something very unprofessional such as this "I don't know where you are getting money to pay us, because you don't get paid this week. Maybe it's a second job or something but you need to pay us this week. My husband has asked why that's his business, that's personal. And he said" it's his job to ask questions, and then said and right now you haven't made a payment, u have a contract with us, so right now it is my business. " he was being very uptight, to the point, my husband was red in the face for how he was getting treated I had to take the phone and explain to him. That we had made a payment arrangement the day our payment was due with a lady that seemed to be new to the store. We wanted to pay $30 on my account. And the Full on his. We pay every 2 weeks. So that means on our next payment X amount would be added on the balance I still owed. We usually pay together
The girl, fairly new I'm assuming cuz she didn't understand anything we were trying to say with payment arrangements had just added my full balance owed to my account so I was paid off but didn't pay my husband's. So now he was due to owe,. Even after multiple time trying to explain to her she just said that we could pay this amount and that this amount would be due on the third week. Where is the third week coming from? We do every 2 weeks, not 1 week, not 1 month. So the payment was gonna need to be due the next week, which was not our expected original date to pay. After all this not even a few days later Andy calls and says all the stuff he said as i stated above. And then some....
I can't begin to explain the disrespect my husband was given. They don't even get paid enough to treat their customers with disrespect.
I feel like like they draw a line when they start calling and harassing you and then start to call your emergency contacts like it's really that important. It's unnecessary
They don't care about personal problems just about them making money. On any given situation where's there's a problem. The manager is usually understanding and nice. But Andy needs to get fired, and some of the employees need to be taught common sense. And get re trained. Cuz they most def weren't trained properly. Calling people and being rude makes me wonder how he got hired in the first place cuz if it looks over personality then anybody should apply. This place is a joke
What they won't tell you is they charge you interest, and a late fee, the later the payment. Which means you can pay as little as $30 extra for late payment and probably as high as $60. I made my payment on time, and Andy had went into the computer and put half paid on my husband's and half paid on my account which I didn't give him authorization to do. (mind u he did this while we were on the phone with him but we never agreed to it) When I went to pay they said I owed X amount which was$28 more then what it was suppose to be. Then the assistant manager said when you're late your interest goes up and you get charged a late fee. Since when? Andy even took it as far as calling more then 10 times between my husband and I. And shows up at my house with a sorry we missed you. Way past store hours. Harassing much?
When we told the assistant manager about his harassing calls his response was "well that's what we're suppose to do.
If I had a story for every time something went wrong or I was unsatisfied I would be writing a novel. Becuz this wasn't the only alteration. All times Andy liked to sit there and argue with you and be rude.
PLEASE SAVE YOURSELF TIME, MONEY, AND A BUNCH OF UNNECESSARY ARGUING FOR ANOTHER PLACE. THEY DON'T DESERVE YOUR MONEY, AND THEY SHOULD JUST CLOSE THEIR STORE. I DON'T RECCCOMEND THIS PLACE TO ANYBODY. OVER PRICED RUDE STAFF AND OVER RATED!