What started off as getting some prongs checked and tightened on an estate ring that I bought elsewhere soon turned into a messy ordeal when Reynold learned and showed me that one of the diamonds was actually a cubic zirconium super glued on. Throughout the...
Read MoreWhat started off as getting some prongs checked and tightened on an estate ring that I bought elsewhere soon turned into a messy ordeal when Reynold learned and showed me that one of the diamonds was actually a cubic zirconium super glued on. Throughout the entire process of trying to get rid of this stubborn-as-all-hell glue (it was NOT budging with any conventional method) so that he could replace the CZ and get the prong work done, Reynold was communicative and transparent in letting me know what wasn’t working, and what he was planning on doing next. Because the main stone was an emerald, he took great care in making sure that whatever method he was thinking of doing wouldn’t compromise the integrity of the stone.
When I finally got my ring back, the glue was gone, the CZ was replaced with a diamond, and the original repair that we had initially discussed was done, and I couldn’t be any happier with how Reynold handled the whole thing. I was so upset when I first learned about the CZ and glue, and Reynold made sure that when I went to pick it up again, I would be picking up something better than what was left with him.
I am very impressed with how he was able to problem solve this as it wasn’t an easy fix due to the emerald, and I will happily return to Reynold for any other jewelry repair needs in the future. You can see the pride he has in his work, and he will be honest on what you get from him. Reynold is excellent at what he does, his pricing is fair and reasonable, and his open communication put me at ease every step of the way.
Thank you again for everything!!
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