I own a Toyota FJ cruiser which I have had serviced in the Northland for over a decade. Unfortunately my favorite service advisor left. I switched to a different Northland Toyota dealership and received fair service at best. I then inherited a Toyota 4Runner that...
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I own a Toyota FJ cruiser which I have had serviced in the Northland for over a decade. Unfortunately my favorite service advisor left. I switched to a different Northland Toyota dealership and received fair service at best. I then inherited a Toyota 4Runner that came with a warranty package that covers it to 125K miles. I didn't know much about the Platinum package so I asked the service advisor who was helping me with the FJ about it and presented all of the paperwork. I just wanted some advice about how to move forward with this warranty package and this vehicle. In short, the advisor told me that the package was worthless and there wasn't much it would cover. He had zero interest in helping me or providing good service. The 4Runner I inherited had been serviced since it was purchased brand new at Hendrick Toyota. This is a bit of a drive for me coming from the Northland. But with the lousy service I received at Tiffany Springs, I made a call immediately to Hendrick. The person who answered the phone was friendly and helpful. I got an appointment. When I met with my advisor, John Baker, he was friendly and helpful. Several of the people in the service department remembered the previous owner who had sadly passed away. He was a dear friend of mine and they all remembered him fondly. They also had remembered his 4Runner. Between their kindness, compassion, and attention to detail I was absolutely blown away. They went over everything with me about the warranty plan that came with this vehicle. Not only will I continue to bring the 4Runner here, I will be moving my FJ service here as well. So, while it's about an extra 45 minutes of driving for me, it is well worth the service. Don't hesitate to bring your vehicles here.