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HEART Certified Auto Care - Evanston is an auto repair shop in Evanston, IL.

HEART Certified Auto Care - Evanston Review Summary

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4.8
(664 Reviews)
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Ann Brownell
Ann Brownell -Local Guide
9 months ago
Reasons to come to HEART:1. They talk to me like a human and don't talk down to me. I took a mechanics class (40 yrs ago) and my wasband couldn't change a headlight when I met him ... but auto mechanics would dismiss me and...Read More
Jill G
Jill G
a year ago
Elizabeth Ernst
Elizabeth Ernst
a month ago
Always great. I have been going here for over 25 years. They are honest, reputable and do great work. They have never suggested doing work that doesn’t need to be done. They never take advantage of their customers. I have recommended them to others for...Read More
Steven J Brown
Steven J Brown -Local Guide
2 months ago
My wife brought our car in for an oil change - she had a coupon. They told her that the car was in dire need of repairs and presented her with a very pricy estimate. They urged her to leave the car and gave her...Read More
Anthony Williams
Anthony Williams
4 months ago
You guys were great. You and Sam responded quickly with my situation, although I researched the problem. 2 things I was on the fence with if you get the job the diagnosis should be either reduced or free! 2nd , if the customer should...Read More
Stephanie Ikhumen
Stephanie Ikhumen
a month ago
Heart Auto Care - Evanston is true to their moto Helping Everyone Achieve ReliableTransportation. I have a peace of mind that my car is running in good condition when Heart Auto service my car.I did an oil change on May 3, 2024.I am...Read More
Andre Santiago
Andre Santiago
6 months ago
The staff were very welcoming and friendly. I had a great experience. The 2 year warranty on work is a huge plus. My car was repaired and is running like it did when I first got it (it's 11 years old). They are my new...Read More
Cody Zhou
Cody Zhou
6 months ago
I rarely leave reviews but this place is extremely dishonest and I had a very bad experience with this place. I used to live in Evanston and they used to service my car but now I live in Chicago and last week I was 20...Read More
Lee Ann Meiborg
Lee Ann Meiborg
5 months ago
First time having my car repaired at HEART Certified Auto Care and I will be back! I really appreciated the photos and explanation of what was wrong, what type of repairs needed to be done and what would happen if I let the problems...Read More
Laura Rouser
Laura Rouser
5 months ago
I went online to get an estimate, received a call that I would have to make an appointment for them to look at my car to get an accurate estimate. I made an appointment and when the front desk asked what was wrong I read...Read More
Talaya J
Talaya J
6 months ago
I always feel welcomed and respected as a client. Great service, honest quotes, no hidden fees, great technicians. They explain everything to you and do their best to accommodate your schedule. Waiting area is clean and tidy. I appreciate the tv trays...Read More
Matthew Sturgeon
Matthew Sturgeon -Local Guide
9 months ago
I cannot recommend HEART Auto enough! I recently had a noise that I could not identify - they figured out that it was a brake fix that they had previously done, so they fixed if free of charge. Everything they do is with professionalism and...Read More
T pappy Holden Commodore
T pappy Holden Commodore
a week ago
So I’ve been bringing my cars I would say a very long time started with my parents and there of course many places you can take your vehicle to get fixed but talk about family talk about honesty talk about far professionalism. There’s no other...Read More
J Lutz
J Lutz
10 months ago
Services are prompt, and great details offered about the work suggested and why.Excellent preventative maintenance programs, as well as customer loyalty programs (tire purchasing, oil change specials, etc).Very engaging and professional team- I’m always thrilled with Heart!
Matthew Stephan
Matthew Stephan
a year ago
Ernie and his team provided exceptional care for both me and my car. I'm truly impressed by their professionalism and kindness! I can't express enough how grateful I am for being treated with such consideration, even when I might have seemed a bit out of...Read More
Sam Miller
Sam Miller -Local Guide
2 years ago
I really appreciated the thorough and friendly service at HEART. I chose them based on their mission and company values, but the service also went above and beyond. The staff walked me through the estimate step by step, explaining why repairs were needed and which...Read More
Kim Otzelberger
Kim Otzelberger
a year ago
Outstanding, smooth, and efficient service.Taking my car in to get looked at always makes me nervous. HEART Certified Auto Care ensured that I drove away with a well running car. The staff were incredibly kind and made me feel welcomed from the moment I walked...Read More
Shah Jehan Baig
Shah Jehan Baig
7 months ago
I see this place has amazing reviews! I appreciate the hard work they are doing. Tons and tons of traffic and customers! I dont even know why im writing this review. But this is in regards of how i felt like how i was treated.I...Read More
Jessica Joy
Jessica Joy
a year ago
Driving by all the time, I saw the Heart logo and the rainbow flag and finally decided to stop in for an oil change. The decision was based simply on thinking “well, these people seem nice”. And I was right! From the comfortable waiting room,...Read More
Jill Kushner Bishop
Jill Kushner Bishop
a year ago
Such a great experience here! The quote from my dealer was astronomical, and I decided to get my brake and fluid work done elsewhere. I dropped my car off without an appointment at 7:30am, and it was ready by 1pm. So easy, much more affordable,...Read More
Raja Chowdary
Raja Chowdary
10 months ago
I liked the way they inspected my GMC Terrain and they did a great work to resolve the problems in my car. I would like to thank Ernie for clearly explaining me on the issues and taking time to follow up after the service was...Read More
Sean Danehey
Sean Danehey
11 months ago
Hearth Auto has been stellar! My car is a 2010 with 140k miles, so it is at the stage of its life where it is needing a fair amount of upkeep. Heart Auto has been stellar at diagnosing, scheduling, and resolving those issues! I moved...Read More
Destiny Bomar
Destiny Bomar
a year ago
I've been to 2 of the HEART Auto Care locations and I felt that my car needs were well taken care of. I've had my brakes assessed, check engine light, coolant/AC problems, and not once did I feel I was taken advantage of- which is...Read More
Mandy Cisneros
Mandy Cisneros
11 months ago
This was my first time here and I had a great experience! I was in an unfortunate situation with my car and they fit me in as fast as they could! I really appreciated all their hard work in cleaning up the mess and they...Read More
JAR
JAR
a year ago
I love this place! They are honest and I don't have the icky feeling I get when I have taken my car to other auto shops. They don't try to sell you something you don't need and they tell you up front what you will...Read More
Peter Raisch
Peter Raisch
a year ago
What a FANTASTIC attitude toward service and the customer. I have used HEART for oil changes, etc - and have always loved their speed and expertise. Last week, before a big road trip, I was getting a low tire pressure signal. Despite filling up, the...Read More
Michael Lentz MBA
Michael Lentz MBA
10 months ago
I had my auto repair done here twice and had receipt shock when I received the cost of repairs. Plus had to wait too long to get my new cars back. I wasn't happy with quality, cost and argumentative discussion initiated by employee and your...Read More
howard jacobson
howard jacobson
a year ago
The staff is amazing when it comes to customer service and completing the job on time. They make you feel like you are dealing with family.What i appreciate is when the get your car, a quick evaluation is made if there is anything else that...Read More
Stephen Worobec
Stephen Worobec
8 months ago
Outstanding staff: service techs and the service coordinators. They know their stuff but we are always treated like family, never condescending. Each person and their vehicle is treated with respect. Very timely and prompt with diagnoses and repairs. Great communication, status updates as needed. Flexible...Read More
matthew snead
matthew snead
11 months ago
Earlier this year, I took my 2013 Hyundai Sonata to Heart. The front end was vibrating at speeds over 63 mph. They preformed a free diagnosis and informed me that I needed a steering bushing and new tires for both the front and back. After...Read More
Deborah Willis
Deborah Willis
a year ago
Great place for car repair and regular maintenance. My mother has been taking her cars here for over twenty years (when it had a different name) and the help has been consistently excellent. I took her Honda Fit in last week and...Read More
Megan Rault
Megan Rault
a year ago
HUGE thank you to Sam and Kieesha for helping me out and being so wonderful to work with. I won’t be taking my car anywhere else to get repairs. HEART does great work and I didn’t have to worry about being overcharged for services or...Read More
Anthony Adler
Anthony Adler
a year ago
My latest visit involved a problem so minor that it isn't on the service list: the bolts on my license plates had become so corroded, and the plates themselves so severely fused to the car, that they needed to be removed with power tools I...Read More
Duri Long
Duri Long
2 years ago
I had a great experience at HEART Certified Auto Care. They gave me an honest and thorough assessment of my car's needs and the associated costs. They were not 'pushy' and the staff was very friendly. They also offered me helpful advice on taking care...Read More

Features

Accessibility

check icon Wheelchair accessible entrance
check icon Wheelchair accessible parking lot
check icon Wheelchair accessible restroom

Offerings

check icon Oil change

Amenities

check icon Mechanic
check icon Restroom

Crowd

check icon LGBTQ+ friendly

Planning

check icon Appointments recommended

Payments

check icon Debit cards
check icon NFC mobile payments
check icon Credit cards

Other

check icon LGBTQ+ friendly