DO NOT BUY ANYTHING FROM THIS COMPANY YOU WILL BE SORRY AND REGRET FOR STEPPING FOOT ON THE PREMISES!!!0
I purchased a washer and dryer set on July 31, 2020. I was told that they would deliver them the next day which was a Saturday between...
Read MoreDO NOT BUY ANYTHING FROM THIS COMPANY YOU WILL BE SORRY AND REGRET FOR STEPPING FOOT ON THE PREMISES!!!0
I purchased a washer and dryer set on July 31, 2020. I was told that they would deliver them the next day which was a Saturday between the hours of 12pm - 4pm. We made a commitment to be somewhere at 2pm and were told I would receive a phone call 1 hour in advance when they were on their way. We waited for a phone call which never happened the weekend went by and never heard anything from them at all. I waited both Monday and Tuesday came and went with no word of a new delivery time. I called this place of business several times with no answer and finally got through on Wednesday Aug.5th in the mid afternoon. I was asked several questions in clouding name, phone number, name on the sales invoice and what was purchased. I finally got my washer and dryer delivered outside because of COVID so we had to move both of these into the house and hook them up. I then tried to wash a load of clothes and wasn’t able to because the lid lock wasn’t working and beeped non stop so I ended up disconnecting the power cord in order for the beeping to stop. I called the following day and was told they would order the part and fix it here. Almost two weeks later still no part and unable to use my washer. I finally got a hold of this company asking if the part came in and they tried to reach me several times but my phone was broken and being repaired. I revived my phone back two weeks later once called this place when they would be here to fix my washer. The woman on the phone said she would have to speak with her boss and get back to me and once again nothing. I was very angry by this time once again I made several calls just to get someone answer the phone. The woman on the phone told me that they did not have the part needed to fix my washer. I was then asked my name, number, persons name on the invoice so again I answered her questions. The next sentence out of her mouth was I will have someone pick up your washer and bring something similar breaking up my set. I explained to her I wanted my washer fixed and didn’t want any replacements they chose to bring and 99.9999% were garbage and didn’t work properly. I was told she needed pictures of my washer so they could match it with the invoice and my information. I was way beyond mad and ready to chew her out one for being rude, unprofessional and not even the slightest interest of what I was asking for bit instead I got the run a around again. I went rounds with these people trying to get them to pick up my washer then fix it and return it to me the following day. I was promised two more times that someone would be here to pick it up. Days and more rounds with this company and their very rude unprofessional employees still nothing but more excuses, lies and broken promises. Today September 22, 2020 almost 2 months from the time of purchase my washer was fixed for how long who knows. I put a load of clothes into the washer and started like it’s supposed to but I’m not holding my breath that this will be the end of this three ring circus of hell.
I do not recommend purchasing anything from this company. If you do not pay for what was purchased in full you will be billed as a lease. Regardless of purchasing price they will try and charge you a lot more including interest for 12 months....it’s nothing a vicious never ending circle that never stops!!!
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