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Hansel Acura in Santa Rosa

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Hansel Acura is an used car dealer in Santa Rosa, CA.

Hansel Acura Review Summary

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(68 Reviews)

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Morning Mist -Google user

2 years ago

Michelle Sanchez and her manager went above and beyond on a 2021 Acura RDX purchase we made. I couldn't recommend Hansel more, absolutely customer first care and even gave us a free dinner on top of the best service I've ever received from a dealership...Read More

Michael Henretty -Google user

9 months ago

I've now bought 2 cars from Hansel, my 2015 BMW 320i and recently a 2024 Acura Integra Type S. I'm the type of buyer who shops around, and I probably talked to 6 different dealerships this time looking for the best deal. But there's many...Read More

Aris Pologeorgis -Google user

7 years ago

No Review Text

Irvin -Google user

7 months ago

Acura you continue to do bad business. I made an appointment a month before to get my MDX serviced and that consisted of an oil change and Transmission fluid change plus a recall . I arrived to my scheduled appointment they did an oil change...Read More

Jacquilyn Schieber -Google user

a year ago

The first time I brought my Acura in for Service went very well. The second time, I came in for a service and recall fix was disappointing. The service department did not give me the certificate of proof that the work had been...Read More

My Email -Google user

2 years ago

Undervalued my clean trade-in by 5k compared to clearly defined blue book trade in value, and lied about what dealerships were going to receive the exact car I wanted because they don't do dealer trades with the San Francisco location. Figured out San Francisco was...Read More

Will Lyon -Google user

11 months ago

I would definilty reccomend Hansel Acura. We bought a used vehicle that had a sticker price $1400 below market value according to Car Guru. Neither the salesman or the financing guy were pushy. After driving it for a week, we noticed it pulled to...Read More

Jeffrey Montesclaros -Google user

10 months ago

the only person who helps me here is Victor. the only reason i went back is because of him. But in times that he is not there. it is very hard for someone to call you back in terms of sale or issues with...Read More

Frankie Lucchesi -Google user

a year ago

Worst place I’ve ever been. Don’t care about their customers. I was almost in a car accident and the part that would have prevented it is on back order and it’s been months. Do not buy an ACURA until you ask them about parts and...Read More

Itzel Gallardo (itzelgallardo) -Google user

3 years ago

Customer service at this dealer is at its best! I have been car shopping for a few weeks now and I need to point out the attentiveness and service is absolutely outstanding! Although I did not buy a car, Sales Manager Edwin and Sales rep...Read More

Daniel Almond -Google user

2 years ago

My experience at Hansel Acura is what you want when you go to a dealership. I first came to look at what they had to offer and Isa (Client Services) was very nice. I was afraid that she would be pushy to try to get...Read More

Sandy McDonald -Google user

4 years ago

Bryant de la Torre at Hansel Acura is the man! He will make your car shopping experience as pleasant as possible. I was not in a hurry to buy a vehicle so it was quite a while before I actually made a purchase. My needs...Read More

Erik Gosiak -Google user

3 years ago

Two months after I purchased my over-priced 2016 pickup, it started leaking gas from an injector. When I took it in for repairs, because I thought that within 2 months they would have some sort of responsibility for the problem, I turned it over without...Read More

Angela G. -Google user

6 years ago

I bought my Acura at a different dealer in another city. My experience with this dealer during the past year has been only positive. They've helped me figure out the computer-car I bought; ordered new keys when I lost mine; repaired my car...Read More

Mary Lopez -Google user

5 years ago

I bought a car on Sept 1, 2018. Before I agreed to purchase the car, I was promised that the dings and scratches on the rear fender and the hood would be touched up. Its even written in my contract! With that there was also...Read More

Maree Johnson -Google user

2 years ago

Great hospitality, wonderful experience! Icame in wanting a specific suv and left with the exact suv that I came in for. I was assisted by Isamar and Andy which was extremely nice and helpful throughout the entireprocess which made my trip to Acura well worth...Read More

Ashton Larson -Google user

8 years ago

Was referred to this hansel location by my coworker after finding the perfect car while searching on Craigslist. Victor Love arranged for us to drive to Petaluma and get it as it was at another hansel dealership. After test drive I was ready to get...Read More

L Cesano -Google user

5 years ago

They did an airbag reinstall that was a recall on my car and then they also serviced it because we were gonna be taking that to Pennsylvania but got a rental through the company that they work with enterprise. its kia soul a cute...Read More

Humberto Flores -Google user

2 years ago

Went in to get a Acura mdx I test drove it and everything went smooth. Then we got to the paper work and I asked the sales person if she could run my credit just with the bank I bank with. She said of...Read More

Maddie Bourne -Google user

4 years ago

I went in on a my day off to look at new cars. It was my very first time purchasing a car. I worked with a very kind gentleman named Victor who made it the most comfortable experience. He put no pressure on me, he...Read More

Celina Briggs -Google user

7 years ago

Do NOT give them your mailing address or contact information. You will be hounded by ads and random mail. I have asked repeatedly over FIVE years to have my late mother's name removed. When they answer ( key word is when), they are rude. They...Read More

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Wheelchair accessible entrance

Wheelchair accessible parking lot

Wheelchair accessible restroom

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Car rental

Car wash

Oil change

Repair services

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Hansel Acura Review Summary