I typically do not leave reviews (positive or negative) about a business however I felt impelled to do so this time, based on my recent distasteful experience. The co-owner who identified hisself as “Six” has a very unkind way of talking to his customers. He...
Read MoreI typically do not leave reviews (positive or negative) about a business however I felt impelled to do so this time, based on my recent distasteful experience. The co-owner who identified hisself as “Six” has a very unkind way of talking to his customers. He told a member of my party, “Get off of my couch” and another “Sit down Grandma” — the first comment was made to a girl who was simply dancing in the seat of the chair and at no point was she standing on Habano’s furniture. The second comment was then made to a girl who was standing up dancing when he said what she said.
Following those comments, I watched, as Six and another man who identified himself as the owner went around policing other customers who were visibly having a good time. I must also include that this place is BYOB and has a DJ that plays music that is blaring. Apparently they want you to sit down and just talk over the very loud music while you smoke hookah/cigars.
After spending nearly $1,000 for entry, I needed to say something because it didn’t sit well with me. I approached the owner and told him that the way “Six” was talking to customers was not necessary. It’s not about what you say, it’s about how you say it. I then had an opportunity to speak with “Six” and I told him that the manner in which he was speaking to people was uncalled for. I didn’t yell, curse or argue with him. “Six” instead of simply being apologetic, denied the accusations and stated that he has told members of my party multiple times what not to do and even advised that it was captured of video camera. It appeared that he had us confused with some other guest as we had just arrived a few minutes prior to him making the comment. After some slight back and forth, I removed myself from the conversation because it was clear that he was not being receptive to anything that I was saying. The other owner then apologized on his behalf. I was looking for some accountability, not an apology. Something along the lines of, I apologize if it came off that way, I didn’t mean it like that — would have sufficed. The other owner apologized on his behalf but he shouldn’t have had to because he’s not the one that made the comments.
I understand that sometimes we can get frustrated with our jobs but If you’re that frustrated, you have to know when to take a step back. You never know who knows who or what a person may be dealing with that will cause them to just snap.
Here’s a tip, if your concern is people dancing and knocking over hookahs, maybe don’t have a DJ. I shouldn’t have to go into depth about how people get when liquor and loud music involved.
With that being said, I won’t be returning to this establishment. It’s not even about what was said but the principal of the situation.
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