For starters, I called to schedule an appointment for an oil change and tire rotation. The person that answered informed me they were 2 weeks out, which I thought was a bit extreme, but I still scheduled my appointment. Dropped off my tuck...
Read More
For starters, I called to schedule an appointment for an oil change and tire rotation. The person that answered informed me they were 2 weeks out, which I thought was a bit extreme, but I still scheduled my appointment. Dropped off my tuck at 0830, and told them when I scheduled I'd plan to pick up around 1330 or 1400. However, when I sent a message at 1350, I was told it would be another hour and a half. My truck wasn't complete until 1530. Since I had a ride at 1400 I sat at the dealership while they finished my truck. I received a text stating that additional services were recommended. When I checked the text, it stated I needed an alignment. This was extremely concerning, considering I had an alignment when my truck was serviced in April. When I went to the counter to find out what was going on, the person stated, "the technician is new, and probably just over looked it". Well great, so he's throwing his other team members under the bus, and giving me the impression he doesn't pay attention to detail. From being 1.5 hours later than anticipated, and failure to look at what services I've actually had completed, how much attention was paid to the actual service I had on my truck. All of my previous experiences have been good, but this one has given me a LOT of concern on if I'll continue to have a GMC service department continue to service my vehicle.