I came to the store today to return a tumeric tea which I bought less than 24 hours I brought the item and the receipt at the cashier. The cashier asked the manager/ supervisor for my return. Thelady manager/ supervisor was very rude , she...
Read MoreI came to the store today to return a tumeric tea which I bought less than 24 hours I brought the item and the receipt at the cashier. The cashier asked the manager/ supervisor for my return. Thelady manager/ supervisor was very rude , she started talking in Vietnamese and when she realized I don’t speak the language she spoke in English.At first she asked me if I showed the tea to the guard when I entered the store, I said no. She started talking in a loud voice telling me I shoud have shown the tea when I came inside so they will see it on camera. I said I didn’t know your policy, do you want me to show it to the guard or you can show it to the guard. She kept on talking on a loud voice to me telling me that I’m not nice to her, she even said just like at walmart, you ask where to return. I said I’m sorry this is the first time I’m returning item to this store, maybe you should put a sign where to go to return an item and know I know the process of returning an item to your store. She was very rude, I just felt that she’s not happy I’m returning an item or maybe thought I stole the tea. I felt so embarrassed because our conversation was heard by everyone, I had to raise my voice because this lady is annoyed that I did not show the tea to the guard. I was just ready to leave the store and forget it and just give her the tea. $3.00 something is not worth to be treated rudely by this lady, she has poor customer service. Instead of telling me nicely the store policy in returning items, she was very loud and treating me like a kid. I told her she should be nice to me but she told me I should be nice to her.
This manager/ supervisor lady definitely needs to improve her customer service, she needs to improve her communication skills. Maybe she can learn from Walmart employees on how to provide good customer service.
I shop at Green farm once in a while and I don’t have problems with the rest of the staff
although most of them are Vietnamese speaking.
I hope the management will put a sign on the store’s policy on returning items. I hope Green farms management will listen and do something about this feedback.
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