I went to this store in 6/18/24 and purchased over $200 worth clothes for my daughter and one Aldo purse. At the register before they rung everything I asked the cashier about their return policy and she stated that I had 3 days to return...
Read MoreI went to this store in 6/18/24 and purchased over $200 worth clothes for my daughter and one Aldo purse. At the register before they rung everything I asked the cashier about their return policy and she stated that I had 3 days to return items for an exchange as long as I have receipt and tags attached. The next day I went to exchange some of the clothes because they were too big for my daughter. The cashier called the manager to do the exchange. The manager exchanged some of the clothes but not the $20 purse & the manager stated that they don’t accept the purses for return… so I explained that I specifically asked the return policy while they were ringing the items and was told it could be return within 3 days. The manager was very rude. She looked miserable from the time she walked to the front as if she’s being bothered from leaving the back. She didn’t even greet anyone and started ringing items. As I was speaking with her, she didn’t bother to glance at us but simply said we don’t exchange purses and it’s on the receipt. I explained to her that is the reason why I asked the question before purchasing and that was not told to me, and her response was it’s on the receipt. I told her that a receipt is given after a person pay and not before… so I would have no way of knowing the policy until after payment and if a customer ask, they should be told the clothes are exchangeable but not the purse or other items… her response was “ we can’t say everything that we won’t exchange, it’s too much to say and we would be saying it all day long”. Once she was done making that statement she walked away while I was speaking.
As a Manager myself in hospitality, if that is the case then Goodwill should post a sign saying no return except for clothing in less than 3 days for customers to see. You cannot mis-provide info or not provide info to customers especially when they ask and AFTER they pay for items you expect them to know that they can’t return especially when they ask prior to purchasing, but what was worst was her nasty, dismissive attitude. $20 can’t break me but service speaks volume. She should lead by example since she’s in a management position. It’s truly sad that the employees were more pleasant than she was.
I walked to the next register and donated the purse to a customer that was at another register purchasing. She was extremely grateful and prayed that God bless me for my kindness. It went to someone who will enjoy it but this was not a good experience. If you are miserable or don’t like your job or to talk to people, maybe you should seek employment where you don’t have to deal with people… However in that position; she should be retrain to know how to address customers concerns, instead of being rude and dismissive.
Donations and selling is what Goodwill is about, maybe that should be priority along with treating customers with respect. Rules exist and there’s nothing wrong with that but it should be posted and not mislead.
In-store shopping 
Restaurants
Hotels
Services
Stores
Lawyers
Health
Things To Do
Churches
Transportation
Walmart