I've gotten some stuff there in the past, but I'm not sure I'll be going back to this location after how I was treated by staff today.
I was there about an hour getting clothes. About a minute after I had gotten into fitting rooms...
Read MoreI've gotten some stuff there in the past, but I'm not sure I'll be going back to this location after how I was treated by staff today.
I was there about an hour getting clothes. About a minute after I had gotten into fitting rooms to try on things, I heard staff asking about a car that fit my description. I hurriedly got dressed and went to see what that was about.
To be as fair as possible, the staff member that spoke to me was stressed because she had had to wait for me. I said I had that type of car and asked what it was about.
The issue was that my car was parked in a loading zone. This area wasn't marked and it was a total innocent mistake on my part. There were circumstances that led me to believe it was a parking area, and i will get back to that in a minute.
But the lady who spoke to me was rude and argumentative. I said it would have been nice to have known that wasn't a parking area, but I didn't see any signs that said it wasn't. She immediately argued that I should have known it wasn't a parking area and they didn't need to have signs posted.
I had my arms full of clothes I had been trying to try on, no one offered to help me with them or anything, so I left them on the floor and went to move my car.
It was then that I noticed what the misunderstanding had been. My car was indeed parked in an area that didn't have lines for parking. Ok. Fair. But when I had parked, there was another car there, and I had simply parked beside it. I even remembered thinking "the lines here are so faded they need to repaint them." But I parked there in what looked like a space because another car had been there. I just pulled up next to it. In the time that i was in the store, that car had moved, so it looked like i had just parked in the middle of the area. Again, the whole thing could have been avoided with a "please don't park here" sign.
But misunderstandings can be cleared up. I wanted to go apologize and explain why I'd parked there. The lady was on the phone and as soon as she saw me, she said "DO YOU WORK FOR GOODWILL? " I was really confused and said no. She walked away.
I got my clothes from the floor, put them away, waited a minute for her to come back or to see if there was anyone I could talk to, and then just left.
The unprofessional attitude of the staff member I talked to was disappointing. I made a mistake, but there were legitimate reasons why, and a little listening and communication instead of hostility would have been appreciated.
And I absolutely think there needs to be a sign there. I wasn't the only one who parked in that area today. Instead of yelling at customers, maybe invest in some signage.
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