I have shopped at this store religiously on Tuesdays for the past several years as well as other days but Tuesdays for sure since it is senior discount day with 30% off. The people there know me. I come in with my mother...
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I have shopped at this store religiously on Tuesdays for the past several years as well as other days but Tuesdays for sure since it is senior discount day with 30% off. The people there know me. I come in with my mother all of the time and talk to them. I have always been told that I have 1week exactly to return anything. So, the following Tuesday I would shop there again and either return some items from the the week prior or not. Last week when I had several clothing items to return or exchange with new ones I had picked out this day I was told that I could not because they had red tags on them and this was a new procedure that had been implemented. I had never paid attention to the color of the tags, I just bought things. Apparently, these items were half-priced items and could not be returned. It was the biggest mess ever. I asked to talk to the gentleman whom I thought was management and I had dealt with in the past but all he could ever say was it was corporate and not him. Corporate makes the rules. So, he called to the back (WHOMEVER IS IN THE BACK THERE YOU WOULD THINK IT WAS THE PRESIDENT) to ask if they would approve to exchange my items. He hung up the phone and said the answer is NO. I couldn't believe it. I told him that they really don't try very hard to keep their customers and that I should be a PLATIMUM member. His reply, of course, was "it's corporate ma'am, not me." I then told him I wanted cash back for the things I COULD return since I would not be returning to this store again. Well, he didn't know how to do that since he had never had that request before. So, I just took the store card they gave me and I left.
VERY DISAPPOINTED IN THE MANAGEMENT OF THIS LOCATION. These items are donated to them. SHAME ON EM.