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Genesis of Charlotte in Matthews

Genesis of Charlotte in Matthews

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4.5 (800)

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Genesis of Charlotte is a car dealer in Matthews, NC.

Genesis of Charlotte Review Summary

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Reviews & Ratings

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4.5

(800 Reviews)

5

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Shawn Bare -Google user

Edited a month ago

Genesis of Charlotte has got to be one of the most beautiful car dealership buildings I've been in, complete with a solarium! Who else has that? The seating is comfortable with a coffee/beverage bar and the gentleman in the service department was so nice and...Read More

Juice Da KixxGod -Google user

11 months ago

So I pulled the trigger for the wife again. This time she wanted the GV70 coupe, and I am glad to say Genesis of Charlotte knock the experience out of the park. George in sales and Ace in finance were great. Super helpful never pushy,...Read More

Todd Pierce -Google user

a month ago

Such a pleasure to do business with. We walked in on a bit of whim and because of the level of service and willingness to earn our business, we walked out as new Genesis owners and very pleased that we are. Thank you to...Read More

T. Finch-Harrell -Google user

a year ago

Customer service is top notch with a very elevated customer experience. The gorgeous client lobby is reminiscent of a luxury boutique hotel as it is relaxing and offers various seating options including semi-private alcoves. The staff are …

Drew -Google user

2 months ago

Absolutely fantastic experience from start to finish. Matt, George, and Mark were all phenomenal to work with. Matt kept in touch with us, quickly answering all questions, even sending videos of different cars we were interested in. He never once pressured us to come in,...Read More

Sri Bandi -Google user

3 months ago

Amazing service and clean contemporary facility. Very different from the one in Virginia. Chris was very helpful and attentive.

Mike Lynch -Google user

Edited 3 months ago

I had an amazing experience before I even stepped on the lot. George Athens listened carefully, provided information when asked, and was in constant communication with me. This was actually a fun, stress-free car buying experience. I love …

Amy Sweat -Google user

a month ago

I thought maybe I was being too picky, but we found exactly what we were looking for with their huge selection of Genesis cars (which is hard to find in our area). Fast and seamless transaction. Our salesman, Farrid was awesome and Mark...Read More

Robyn Letts -Google user

a month ago

We had such a great experience at Genesis of Charlotte working with Matt Rossi! He was friendly, professional, and took the time to listen and answer all of our questions. Mark the finance manager was also very helpful. The dealership itself is beautiful and clean....Read More

Bill Oliver -Google user

2 months ago

After shopping all the high end brands we went to Genesis of Charlotte to check out the new GV70. Matt Rossi took unbelievable care of us. The car, the dealership and the entire staff exceeded all of expectations. These people really cared about our experience...Read More

Dominic Giannascoli -Google user

2 months ago

10/10. It took about 3 weeks to get my G70 in, but when I did they let me use a loaner for an extended period of time which means a lot since I live all the way in Columbia SC. Ramón was great with the...Read More

Camisha Meeks -Google user

a week ago

I recently had an incredible experience at Genesis of Charlotte, and I can honestly say it was one of the most seamless and enjoyable car-buying experiences I’ve ever had. From the moment I walked through the doors, I was greeted with a warm and welcoming...Read More

Sreeharsha Maguluri -Google user

a month ago

I absolutely love the service I receive every time I schedule an appointment. From the very first call to the drop-off, the entire process is seamless. The location is convenient, the waiting experience is always pleasant, and I truly appreciate how thoroughly they explain every...Read More

Keith Bregman -Google user

a month ago

Julian was our experience manager and he truly made the experience hassle-free and exceptionally accommodating. He was not only courteous and friendly, but also played a key role in helping us secure a great lease on our vehicle. The entire process felt very smooth...Read More

K Nash -Google user

3 days ago

The entire team was a pleasure to work with. They listened to what I was looking for in a new car and did everything they could to get me the BEST deal!!! I would highly recommend Genesis of Charlotte to my friends...Read More

Susan Fanelly -Google user

a week ago

Matt Rossi made my experience even better than anticipated! His communication was top notch. I love my GV70 and cannot recommend enough how wonderful Genesis of Charlotte was to work with!

Lexie Longstreet -Google user

a month ago

I went to the new Genius service center and one word: Amazeballs! It started with me calling the main number and they set up the appointment for the next day! Then on arrival I was assigned to David. Of course the waiting area is beautiful...Read More

Puneet Bhardwaj -Google user

a month ago

We had an excellent experience working with Matt Rossi at the Independence location in Charlotte, NC. From the start, he welcomed us with a positive attitude and patiently spent hours explaining the vehicle’s features in detail, without any pressure to buy. Once we decided to...Read More

Cameron Calderwood -Google user

a month ago

My wife and I lease cars every two to three years. We have been in many luxury brand dealerships, but nothing like this. This was hands down the easiest and smoothest experience we have had. Plus the dealership was just incredible to be inside of....Read More

Laura Harasta -Google user

a month ago

The entire team who we interacted with were a pleasure to deal with. From Alex, in sales who helped me find my perfect car, to Mike, the manager who helped us write up the deal, to working with Mark the finance manager it was...Read More

Maggie Ross -Google user

a week ago

Farid at Genesis of Charlotte/Matthews helped me get into the vehicle of my dreams, and I can’t recommend him enough. I didn’t even buy a Genesis—I purchased a different used vehicle from their lot—but the way he took care of me was exceptional. He wasn’t just...Read More

M McGowan -Google user

2 months ago

I recently had a multi-vehicle inspection at Genesis of Charlotte and couldn’t be more satisfied with the experience. The staff were incredibly professional. The inspection was completed in a timely manner, and I appreciated the clear communication throughout the process. Overall it was a fantastic...Read More

Holly Harkins -Google user

a month ago

I had the best experience car shopping at Genesis of Charlotte! Matt was friendly and really worked with me to find the perfect car for me at a fair price. I was shopping around other places as well and Genesis was by far the best...Read More

Amy Brown -Google user

2 months ago

I had a fantastic experience working with George Athens at Genesis of Charlotte! From start to finish, George was incredibly knowledgeable, friendly, and professional. He took the time to answer all my questions, made sure I felt comfortable every step of the way, and always...Read More

Bill Neal -Google user

2 months ago

I purchased my new GV80 from Genesis of Charlotte just a few days ago. Julian and Mike were great to work with. The entire sales process was smooth & easy. They made certain that all my questions were answered and that I was totally happy...Read More

Mack Partee -Google user

3 months ago

Very nice luxurious dealership that has the customer's comfort in mind. Enjoyed working with Matt (salesman) and Mike (sales supervisor). They both know how to get the job done quickly and respectfully. Much better that most Luxury dealerships that display contempt towards customers.

Jamesila Williams -Google user

3 months ago

Ramon did an outstanding job. I was kept in the loop from start to finish while servicing my GV80. When finished I could look and see what all was done. The service did not take a long time. They washed my car too. I would...Read More

Phiera Ny -Google user

5 months ago

I had an excellent experience at Genesis of Charlotte thanks to Ramone. From the moment I arrived, he was professional, knowledgeable, and genuinely focused on making sure I was taken care of. He explained everything clearly, kept me …

Daniel Bowen -Google user

2 weeks ago

Great experience. First time Genesis owner and they were amazing. Former Audi owner and I didn’t have to sacrifice quality or performance. My new vehicle and customer service is actually an improvement.

Eric Baze -Google user

2 months ago

Had such a great experience working with Helio at Genesis of Charlotte. The process was straight forward and he was very on top of answering all our questions. Once we came to an agreement he got everything taken care of before so we didn’t end...Read More

Features

Service options

Delivery

In-store shopping

Accessibility

Wheelchair accessible entrance

Wheelchair accessible parking lot

Offerings

Oil change

Repair services

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NFC mobile payments

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