I spoke with a couple of employees, so each time I went into the store, I had a different experience. So it really depends on who you get!I made an appt through the website for a phone repair. (To be honest, I mentally and financially...
Read MoreI spoke with a couple of employees, so each time I went into the store, I had a different experience. So it really depends on who you get!I made an appt through the website for a phone repair. (To be honest, I mentally and financially prepared myself to spend however much it took) . However, the first gentleman at the register spent a couple minutes looking through my phone and said that I still was eligible to sign up for something called apple care. He said apple care insurance would bring my cost way down to get my phone fixed and also have insurance on my phone for whenever I need ! I didn’t know this information before hand so I was very glad that he told us this great option for me to choose from! He saved me money, and appreciate him for being so resourceful !So I purchased the insurance, and had to came back the next day because the insurance takes 24 hours to go through, but this time, I got a girl employee.She gave me an option of keeping my old device or leaving it with them. so I kept it.The next day, I received a message saying my phones ready for pickup.I go to pick it up, and get the manager.I told her I was there for a pickup, she asked for my old device, ( which the girl I was previously talking about gave me the option to keep my old phone or leave it with them and mind you, it it’s totally destroyed like there’s nothing you can do with it lol) so I explain to her that the previous lady told me to keep it so why do y’all need it if y’all gave me the option to keep it , plus when y’all texted me to pick up my phone why don’t y’all have a “ please be mindful to bring old device with you as well” or something?! It truly doesn’t make any sense because at the end of the day you still need the old device to overall complete the process. So why give the customer an option to keep it if it’s needed to complete the process? the manager said it was “ common sense” to know this ?! LOL. which it’s NOT when it’s your job to educate us on stuff we don’t know, manager needs an attitude adjustment and to stop speaking to her customers like she’s above everyone else just because she knows a little more stuff about them. She should be glad I didn’t catch her name and file a complaint on her.
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