The employees are gamers first, easy to talk to and overall are good people that give quality service. (Warning!) limited time items like some controllers or other accessories, even if warranted are almost impossible to replace if your looking to get the same item.
That being...
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The employees are gamers first, easy to talk to and overall are good people that give quality service. (Warning!) limited time items like some controllers or other accessories, even if warranted are almost impossible to replace if your looking to get the same item.
That being said, you can ask too exchange the item for one of equal value. Let's say you have a waranteed controller that is no longer being made, you can ask the store associate to exchange it for a controller of equal value.