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Call Direction Website Reviews

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GameStop is a cell phone store in Salem, MA.

GameStop Review Summary

The summary is generated by AI, based on reviews.

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4.1
(157 Reviews)
5
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1
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David Jil
David Jil -Google user
4 months ago
Went in for my nephews birthday gift really not knowing anything about games or the Pokémon card/show he likes the guy mike that works there helped me wicked nice guy very nice knowledgeable and helpful left feeling confident I had something my nephew would really...Read More
Donald Smith
Donald Smith -Google user
3 months ago
Rarely.. are My transactions "Simple".They are Always trying to Sell You a Pre buy Deposit on an Upcoming Game.. SMH
Tyler Wentworth
Tyler Wentworth -Google user
7 months ago
Just left this store, didn’t catch the guy working’s name but give that man a raise!! Excellent customer service.
Kian Yeah
Kian Yeah -Google user
a month ago
Saddest GameStop I’ve ever seen why is this place still even open
NeckGoodMancer
NeckGoodMancer -Google user
9 months ago
I went in to sell 2 systems, 5 ps3 games, 3 controllers, some cords, and 3 Wii games. The guy look through it for about two minutes, then said we can’t take any of this I want to The GameStop at Square one mall they...Read More
Yahweh Tsidkenu
Yahweh Tsidkenu -Google user
10 months ago
Employee tried to charge me $25 for gamestop pro without mentioning it the fee or the pro plan. Very disgusting and tantamount to theft/fraud.. did not go on with purchase. Went to walmart next door instead. Also was hounded almost harassed to get a scam...Read More
P B
P B -Google user
2 years ago
Honestly this might be the most helpful GameStop I have ever been to. I had an issue where a game was gifted to me and purchased online and I had called multiple other game stops and they said they couldn’t do anything for me but...Read More
rtecca
rtecca -Google user
a year ago
came here to trade-in a XSX controller for cash which i recently purchased not too long ago, used, from peabody store. it's been sitting for months, not being used. guy at the counter plugged it into his controller testing station, and it kept claiming there was...Read More
Sarah D'Agostino
Sarah D'Agostino -Google user
4 months ago
Friendly staff, quick service
Joshua Cicco
Joshua Cicco -Google user
2 years ago
Always a pleasure going into my local GameStop they’re always knowledgeable about the product and take care of their customers/locals. Today was above and beyond though. Michael did everything he could to get my account up and running again. Needless to say my account is...Read More
James Flynn
James Flynn -Google user
2 years ago
went here for a $50 replacement AC adapter for Xbox One, was broken out of the box (which said “new”), got it replaced, was also broken out of the box. gave me a refund, but kid at counter was a jackass, almost annoyed that I...Read More
Vita Murphy
Vita Murphy -Google user
a year ago
They sell broken games and when you try to return them they offer store credit… So you get more games and realize they are broken too! … More
Michelle Falco
Michelle Falco -Google user
2 weeks ago
This location closed sadly 😥 …
Two Seventeen
Two Seventeen -Google user
5 years ago
I go in there Yesterday, To buy an old used Game priced at $4.99 but $4.49 with the Power Up. I brought exactly $5.00 with me, and my ID. The Woman behind the register said $5.00 would not be enough. Because of Tax & etc....Read More
laurel brower
laurel brower -Google user
6 years ago
Very friendly and helpful staff! They are all very knowledgeable of current promotions and familiar with all consoles! Alex & Jayme helped my son and I. We were very pleased with our visit and purchases.
Q Nguyen
Q Nguyen -Google user
5 years ago
To that guy Jaimie who works there learn how to focus on one customer at a time . Shouldn't have to wait 20-30 min just to trade something in . You're job is literally not hard at all
Joao Martinez
Joao Martinez -Google user
6 years ago
Very nice staff. They were extremely helpful and interactive. The selection is bland but the people are really nice. They're courtesy makes it worth going there again.👍🏼👍🏼👍🏼 …
Erica Buttons
Erica Buttons -Google user
7 years ago
First time using/purchasing from this GameStop today because I live in the Boston ma area and Salem is a pain to get to, plus what I was looking for no one had and they did! I spoke on the phone with a Brian yesterday and...Read More
Robert Buchanan
Robert Buchanan -Google user
5 years ago
Bought a new playstation pro and a couple used games. Store manager won't mention names said that there would be a cupon mailed to me to receive some off another game. I went by 3 weeks later and told the sales guy that I...Read More
Latrell Williams
Latrell Williams -Google user
3 years ago
Went in to buy a ps5 game. The cover stated 50 dollars but I was charged 65. When I asked why I was told that how it is. Love when a company cheats me out of nearly 20 dollars just cause
Vita Murphy
Vita Murphy -Google user
a year ago
They sell broken games and when you try to return them they offer store credit… So you get more games and realize they are broken too! The store is also closed at random times with a sign: back in 1 hour
Two Seventeen
Two Seventeen -Google user
5 years ago
I go in there Yesterday, To buy an old used Game priced at $4.99 but $4.49 with the Power Up. I brought exactly $5.00 with me, and my ID. The Woman behind the register said $5.00 would not be enough. Because of Tax & etc....Read More
Erica Buttons
Erica Buttons -Google user
7 years ago
First time using/purchasing from this GameStop today because I live in the Boston ma area and Salem is a pain to get to, plus what I was looking for no one had and they did! I spoke on the phone with a Brian yesterday and...Read More
Robert Buchanan
Robert Buchanan -Google user
5 years ago
Bought a new playstation pro and a couple used games. Store manager won't mention names said that there would be a cupon mailed to me to receive some off another game. I went by 3 weeks later and told the sales guy that I...Read More

Features

Service options

check icon Delivery
check icon In-store pickup
check icon In-store shopping
check icon Same-day delivery

Accessibility

check icon Wheelchair accessible entrance
check icon Wheelchair accessible parking lot

Planning

check icon Quick visit

Payments

check icon Credit cards
check icon Debit cards
check icon NFC mobile payments