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GameStop is a video game store in Highland, CA.

GameStop Review Summary

The summary was generated by AI, based on reviews.

This GameStop location offers a wide selection of new and used games, consoles, and accessories. The staff is knowledgeable and helpful, making it easy to find what you need. The store is well-organized and clean, with a convenient location.

Review Rating Chart

Yelp: 4.2/5

Google Reviews: 4.4/5

Facebook Reviews: 4.5/5

TripAdvisor: 4.1/5

Trustpilot: 4.3/5

Initializing review summary...

Reviews & Ratings

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4.3
(308 Reviews)
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308 Reviews on “GameStop in Highland”

  • I have called thus location and 4 others in the area …I have been calling all day so many times I can’t remember how many …and no one answers the phone. Not one person answers the phone ..
    EVER !!
    I cannot believe a company can run a business like that !! Unprofessional…And their customer service. the representative were absolutely No help at all!! I will never buy anything from them or would I ever refer a friend to shop there…

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Jason Harris
Jason Harris -Google user
6 years ago
Awesome customer service very clean store & well stocked & very knowledgeable
Sergio Machado
Sergio Machado -Google user
3 years ago
Always great service. Found what I needed. Lots of cool vintage collectibles which are perfect gifts.
Raymond Arteaga
Raymond Arteaga -Google user
7 years ago
Just got a new game and the the PS4 LittleBigPlanet3 that I got was scratched and now it's not working on my PlayStation and I don't have warranty because I figured it was a new game
Christian Teal
Christian Teal -Google user
4 months ago
AMAZING experience here today! So, I came in early today not expecting a whole lot, just needed a quick trade in of my old console. When I walked in the shop I was greeted by Glen, and this guy was rad! Awesome attitude, incredibly helpful...Read More
lizzard 1
lizzard 1 -Google user
4 months ago
Courtney hands down best employee!! She solved all my problems I'm grateful for her and everyones help! I had a issue with another GameStop employee from the Rialto store abt not trading in a iPhone 14 like he was supposed to and said the machine...Read More
Kirsten Laverty
Kirsten Laverty -Google user
a year ago
This location is amazing! We were helped by Glen, and let me just say his customer service is on point! He was so helpful and answered all 100 questions we had and looked up the best deals for us. He was very patient and...Read More
Joseph Schneider
Joseph Schneider -Google user
4 months ago
Always great time coming here and talking about video games and buying video games
Veronica Marquez
Veronica Marquez -Google user
a year ago
Why have a phone? It's NEVER answered! Not just this location, either. I called the three closest to my home, and not one location answered. Can you believe that? Not one. I thought maybe there's a game that came out I don't know about,...Read More
Robert Smith
Robert Smith -Google user
a year ago
Growing up always like GameStop and it seem cool going in and out to get stuff but as time goes on, I noticed that they don’t have a lot of good stuff no more. You’ll be lucky to even find a used game at a...Read More
Doug
Doug -Google user
a year ago
They lost my preorder. They physically lost the copy of a game I preordered. I drove down there for nothing, only to be told they don’t have the staff to look for it right now and they’ll call me later today when another person comes...Read More
Rachel Chavez
Rachel Chavez -Google user
4 years ago
The store and product is perfectly fine but the employees are different. One woman who worked their dropped the F word like 3-4 time while my kids were present within 15mins. Even while my husband was asking them questions and I had to take my...Read More
VirgoQueen
VirgoQueen -Google user
4 years ago
I’m very disappointed in this store and the assistant manager named Mark. I live near highland, but since I was in Redlands I bought my son a headset there, but as soon as I got home my son said it didn’t work he couldn’t hear...Read More
Ruben Urdanivia
Ruben Urdanivia -Google user
a year ago
I was pleased with the customer service. I was buying a remote control for my Xbox and lectra helped me renew my rewards so that I may save big bucks on my purchase. Another satisfied customer. 👍 …
Lisa Angela
Lisa Angela -Google user
3 years ago
I would have given five stars but I gave one star less because I was told the wrong information after returning into the store and asking for … More
Garrett LoneLee
Garrett LoneLee -Google user
5 years ago
I've been shopping at this specific store for many years and this has to be the best staff in quite some time. I want to give special recognition to Rian and Melanie. Those two are always very personable and as helpful as humanly possible when...Read More
Lisa Petrelli
Lisa Petrelli -Google user
3 years ago
Mark L Provided great customer service !!! but the day before I was lied to about warranty coverage that I wanted to purchase mark helped me Out and was honest🐰... un like the worker the night before who lied to me because they were...Read More
Chris Avila
Chris Avila -Google user
5 years ago
Rude and incompetent. Especially the short girl with dark hair, glasses, face piercings and tattoos. I only come here as a last resort. I’ve always felt like GameStop could do so much better if they actually taught the employees what REAL customer service is and...Read More
hayde raymond
hayde raymond -Google user
4 years ago
I have never had any issues with this company, but this location has a lack of management and organization. My sister pre ordered an Xbox that was supposed to be a Christmas gift. The console just came out yesterday and per policy when …...Read More
Jose Campos
Jose Campos -Google user
5 years ago
Have no complains what so ever. Always have a good experience especially in the inland empire mall in sb and in highland locations. Friendly staff and knowledgeable staff when it comes to gaming info. Highly recommended when looking to buy … More
emmie z
emmie z -Google user
4 years ago
So I've never had a issue at Gamestop before but this location seriously screwed me over. I had an Xbox on pre order and my account had a note attached saying my cousin would pick it up for me as I would be working, ...Read More
Lisa Angela
Lisa Angela -Google user
3 years ago
I would have given five stars but I gave one star less because I was told the wrong information after returning into the store and asking for the warranty Coverage which was not offered to me at the time of purchase I walked out and realized...Read More
hayde raymond
hayde raymond -Google user
4 years ago
I have never had any issues with this company, but this location has a lack of management and organization. My sister pre ordered an Xbox that was supposed to be a Christmas gift. The console just came out yesterday and per policy when items...Read More
Jose Campos
Jose Campos -Google user
5 years ago
Have no complains what so ever. Always have a good experience especially in the inland empire mall in sb and in highland locations. Friendly staff and knowledgeable staff when it comes to gaming info. Highly recommended when looking to buy any product that's new and...Read More
emmie z
emmie z -Google user
4 years ago
So I've never had a issue at Gamestop before but this location seriously screwed me over. I had an Xbox on pre order and my account had a note attached saying my cousin would pick it up for me as I would be working, ...Read More

Features

Service options

check icon Delivery
check icon In-store pickup
check icon In-store shopping
check icon Same-day delivery

Accessibility

check icon Wheelchair accessible entrance
check icon Wheelchair accessible parking lot

Planning

check icon Quick visit

Payments

check icon Credit cards
check icon Debit cards
check icon NFC mobile payments