They let my truck to be stolen, literally stolen from their property as they left it outside of the gate with keys inside into the night (!) and after that basically said "here's some discount and that's it, not our problem, we don't care, it...
Read MoreThey let my truck to be stolen, literally stolen from their property as they left it outside of the gate with keys inside into the night (!) and after that basically said "here's some discount and that's it, not our problem, we don't care, it was your fault to a great extent".
I won't recommend leaving anything valuable nearby this place, let alone giving these people access to your vehicle.
My initial thoughts on this business were quite positive.
My employees have been there on their way from the coast to Reno got a tire blown on my box truck in the middle of the night on a highway nearby. Damage from the tire explosion took out the electric fuse box. Got a towing truck that towed the truck to this place.
Called them in the morning, asked for taking a look into it. And they did. Replaced the tire with a new one and patched the fuse box to some extent.
I asked them about the price to make a permanent repair, they agreed to do it.
All the time the truck been parked outside of the business. I rented another truck, got the cargo from the damaged one to a rented one.
Got to the office and we had an agreement that they will park it inside the gated and fenced perimeter.
They never did.
They forgot that we had that agreement even though I had the agreement with the company owner himself and there were at least 2-3 other employees right next to us. They remembered that we had this agreement only after I reminded them about that.
They told me that probably I left after they've left, which isn't true. I left in an Uber at 3:30 PM and they still were open for a good hour and a half after that.
After that, they've been polite but quite dismissive and just offered some discount on the repairs after they've left my truck in an open field with keys inside.
Some property has been stolen from the truck too.
They've never called me on the missing truck, basically, someone from that area stole the truck and they thought that I took it.
The person who stole the truck later returned the truck back.
Again -- they never even called me back even after that.
I only learned that something's wrong then I called at the date then it should've been ready for a pickup.
Was it a good first impression? Yes.
Was it the worst experience with any service company in my life? Absolutely. Yes.
So if you're looking for a first impression or for a quick repair then you're sticking around - sure. But if you're looking for anything else - NO.
Just find a decent truck repair company and you'd be happy you did.
Negative
Quality, Professionalism, Value
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