I recently had 2 powder coated yeti's engraved. I paid $95 as I had to pay a graphic fee. I had planned to buy smaller yeti's to send to customers. One Yeti (it was in black) turned out great, you could read...
Read MoreI recently had 2 powder coated yeti's engraved. I paid $95 as I had to pay a graphic fee. I had planned to buy smaller yeti's to send to customers. One Yeti (it was in black) turned out great, you could read the writing. Mine, in red, you can barely read it. They offered me half off the next one (which it should have been free, I had to buy another yeti!) but I gave them a chance. I also ordered business cards, which they used the same graphics (so there shouldn't have been a graphic fee!) and when I got the proof and it looked like a child had made it, I wanted to cancel. So I was told by the owner that I would be changed a $25 graphic fee. AGAIN, I already paid the fee when I had the yeti done. This is the worst case of customer service I have EVER experienced in my life and I will NEVER use them again. I suggest finding someone else for your printing and engraving needs. If I could give them a 0 I would.
ETA: I called my bank to dispute the charges as I am not happy with their work. I, in turn called them, to do the right thing so that they didn't print the cards. The owner (I think his name is Scott) said I was the type of customer you could never please (actually I loved the yeti they did for my friend, but mine was barely readable!) and that I was to never step foot in their place again. I love how customer service goes over so well. If you want a professional business card, I'd suggest vista print. If you want a yeti engraved there is a man in Elgin right next to ACE that does them. I've never been treated so terribly by a business owner in my life.
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