Went into francesca’s just to look around and ended up scoring some deals on a few cute tops! I'm writing this review because service was stellar! Shelby was so friendly and helpful and I was very impressed with the level of service she was providing...
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Went into francesca’s just to look around and ended up scoring some deals on a few cute tops! I'm writing this review because service was stellar! Shelby was so friendly and helpful and I was very impressed with the level of service she was providing to each customer. I observed her learning customer's names, asking about their plans for the evening, how she could help them, etc.... That's typical retail sales stuff but Shelby was so genuine! She offered to get me a dressing room started and wrote a nice message on the mirror for me, that was a sweet touch. She honestly made me feel so valued as a customer. Bonus, I always appreciate shopping in a clean and organized store and this location was spotless and very well taken care of.
I learned Shelby was a manager at the store (no surprise by her work ethic, service, and hustle). She told me about how much she loves her job and that shows. I hope she's there next time I go back because I know I'll have a great shopping experience!
Thanks for your help today, Shelby!