In summary, the inventory is of questionable quality, the communication is horrible, and I had to interact with these guys more than 10 times over a 34 day period to end up where I started. There are a lot of used appliance dealers in...
Read MoreIn summary, the inventory is of questionable quality, the communication is horrible, and I had to interact with these guys more than 10 times over a 34 day period to end up where I started. There are a lot of used appliance dealers in the area; surely you can do better than this company, but if you must deal with them at least go to the Thornton store.
We went to the store on Feb 3 to get a washer. Most of the inventory in the store was banged up and dirty, but we figured whatever, that's what you get for a bargain price. Since then I have been into other used appliance stores and seen that that doesn't have to be the case. Anyway, we bought a Samsung washer that seemed adequate. It was delivered a few days later (over an hour outside the morning appointment window), and after cleaning it and installing it, we discovered that the spin cycle didn't work.
I called the next day and got scheduled for a service call the following day between 12-4 PM. After sitting around waiting all afternoon, I called at 4:30 and was informed that the service call had been cancelled and they were going to exchange the washer. I still don't know if/when they were planning to let me know that. I had Paul send me pictures of what he had available in store (nothing good), and he was supposed to send me pictures of what was available in the Thornton store, which he never did.
The following day I called again and their phone numbers weren't working, so I called the other store in Thornton and talked to Thomas. Thomas was the only bright spot in my experience with this company, and I wish him luck. I told him the story and said I just wanted a refund. He understood, apologized, and said he'd come get the washer and refund the money expedited with no restock fee for my trouble.
Guys came and got the washer a couple days later and said I would get a call to process the refund. That didn't happen. I called Thomas the next day and he said the refund was processed but could take 10 days to post.
12 days later I called him again and he said he didn't know anything about it. He called over to Paul at the Westminster store and called me back; said the refund was never processed but Paul would do it now. Paul sent me confirmation shortly after. 3 days later on March 9 the refund did post.
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