I never really leave reviews, but I had a great experience here over the weekend, and really felt that the staff deserved to be appreciated. I've had a Fossil Hybrid Smartwatch that I've used daily for a few years now, and it started having...
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I never really leave reviews, but I had a great experience here over the weekend, and really felt that the staff deserved to be appreciated. I've had a Fossil Hybrid Smartwatch that I've used daily for a few years now, and it started having an issue with the new app they switched to. I took it into the store, and Aliyah helped me troubleshoot it in every way imaginable. She spent upwards of an hour helping me out, trying anything we could think of. We eventually figured out the watch itself had some kind of internal problem, she helped explain what my options were, and then spent probably another 30+ minutes showing me the new versions of the watch, and helping me pick one out. On top of that, she gave me a discount towards the new one, even though my watch wasn't new and I'm pretty sure was out of warranty.
There isn't a fossil store near where I live, and going all the way to Northridge is a pain, but I would happily go again and will be going back if I need anything. The service and helpfulness of their staff really cannot be understated.