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About

Forever 21 is a clothing store in Burbank, CA.

Forever 21 Review Summary

The summary is generated by AI, based on reviews.

Reviews & Ratings

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3.9
(190 Reviews)
5
4
3
2
1
[bip_review_summary]

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McKenzie Tolbert
McKenzie Tolbert -Google user
6 years ago
I don’t know why I bothered trying to shop here today.  Most of their clothes have holes, rips, and tears—and I know that’s the style nowadays but do you have to do it to every single article of clothing?  Clearly this store is not made for anyone...Read More
Areli Garcia
Areli Garcia -Google user
2 months ago
I see from the reviews below that many people have had issues with the staff. I came today and wanted to buy some jeans. I waited outside of the fitting room because there was no staff there and I didn’t just want to walk in....Read More
Barton Spacklecrisp
Barton Spacklecrisp -Google user
2 months ago
The store is disgusting, all of the clothes hangers and displays look and feel like they've never been cleaned. Everything's covered in a thick layer of sticky grime, like the floor of a movie theater. The zipper on the hoodie I bought broke after 2...Read More
Holly Francis
Holly Francis -Google user
5 months ago
Super rude staff . I went to make a return. I bought some sweats for a trip I’m taking, and the cashier starts their return walks away goes to the back room, and with an attitude tells me so I’m not going to be able...Read More
chelsea ramirez
chelsea ramirez -Google user
4 months ago
Staff was rude. Cashier was a male and he was ok,accept didnt really care about finding solutions he just kept saying i dont know. I asked for the manager and he pressed a bell and Sandra yelled “WHAT” like she was annoyed to do her...Read More
Boss Lady
Boss Lady -Google user
a week ago
Not happy with customer service guy at the door! The rest of the customer service was great.
Brianna
Brianna -Google user
3 weeks ago
Staff didn’t bother to ask if I needed help was looking for a shirt of mean girls for my daughter and the staff was just staring off into space
Yoshi M
Yoshi M -Google user
7 months ago
Place has great selections for men's. Got a few collared shirts for my Old Money Style outfits. The only thing is that customers leave it messy especially the tables. Now I know how they are at home
Emi Manasi
Emi Manasi -Google user
3 months ago
The cashier was very rude and unwilling to help, even when I asked for assistance in opening the online order box.
Di N
Di N -Google user
8 months ago
Terrible store! The staff is extremely rude and unfriendly. Arrived at 7:45 PM and was not allowed inside, even though the store hours are listed until 8:00 PM. Unbelievable! Very disappointed with such customer service. I do not recommend this store to anyone!

Features

Service options

check icon In-store pickup
check icon In-store shopping
Delivery

Accessibility

check icon Wheelchair accessible entrance
check icon Wheelchair accessible parking lot

Offerings

check icon Women's clothing

Planning

check icon Quick visit

Payments

check icon Credit cards
check icon Debit cards
check icon NFC mobile payments