If you show up to this Firestone and representative Marvin is on the clock, prepare to have an amazing experience! Super professional, friendly, polite, and knowledgeable. My first impression of him was humble, honest, and intelligent.
He was able to squeeze me into an available timeslot...
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If you show up to this Firestone and representative Marvin is on the clock, prepare to have an amazing experience! Super professional, friendly, polite, and knowledgeable. My first impression of him was humble, honest, and intelligent.
He was able to squeeze me into an available timeslot when I was in a pinch and had metal thread exposed on my tire. He did his best to get me the lowest price and also made me aware that I qualified for a military discount (10%!) since my uncle is in the Navy. He made me feel extremely welcome, and his hospitality was A+ by offering me and the other patrons something to drink. I chose a coffee in the afternoon, lol, so he had to make it. As I was waiting, I noticed that he was able to communicate easily with a variety of customers since he spoke multiple languages and that the customers ahead of me all left wearing a smile. I don't know where Firestone found this guy, but they got a good one... give that man a raise!
Once my car was in the shop, the mechanic got all the tires swapped and balanced in reasonable time, considering how busy they were. It was such a relief since it was a Sunday and most places were closed... I didn't know if I was going to be able to get the work done or not facing a long drive ahead of me. There wasn't any dirt or oily fingerprints on my steering wheel or in the cab. Also, my wheel covers and valve stem caps were all present and firmly secured, unlike other tireshops I've been to.
Next time I'm in OC and need service, I'm definitely coming here! I would definitely recommend this spot to all my family and friends in the area.