Yet another first class trade and purchase with Carlos at Ferrari of Miami. Over the last few years and several cars later, Carlos has continuously remained in touch. He truly cares enough to go the extra mile. This type of customer support...
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Yet another first class trade and purchase with Carlos at Ferrari of Miami. Over the last few years and several cars later, Carlos has continuously remained in touch. He truly cares enough to go the extra mile. This type of customer support is rare and hard to find in any industry.
When I decided I was ready to try something else, Carlos was my first call. He had an amazing machine available and ready to go. Within just a few hours, we came to an agreement, and I was on my way down to Ferrari of Miami again.
We met promptly first thing the next morning, just as planned. He greeted me at my vehicle and escorted me to my new ride for a quick look and test drive. Everything was perfect, just as we had discussed. Carlos had everything prepared, knowing I was driving back to Lake Mary after completing the paperwork. We went over the vehicle, which was freshly washed, detailed, and immaculate for delivery. He ensured I was 100% happy and comfortable going over setup as well as general technical questions.
Personable and exceptional customer service is so rare these days. Carlos is the epitamy of what doesn't exist with just a few exceptions. Carlos is one of the rare exceptions and is greatly appreciated. He's a true professional and always respectful. I will remain in contact not just as a client but also as a friend.
Thank you Carlos and thank you Ferrari of Miami!