Ferguson was always the Disneyland of home remodels. And project hands on customer service. Been using them for over 3 decades for all my home remodels. Their pricing not for the faint of heart. As I recently started mine, I called about current...
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Ferguson was always the Disneyland of home remodels. And project hands on customer service. Been using them for over 3 decades for all my home remodels. Their pricing not for the faint of heart. As I recently started mine, I called about current Covid procedures And was informed if I came in no sales people would be available without appointment. Next available was 10 days. As I needed some help I waited. With my contractors finger tapping, I met with Tania. She was great! Spent an hour and ordered my shower system. What she didn't tell me was some parts wouldn't be available for 8 weeks. I found out after the order was placed. I called the store and no one could help except the national customer service line which didn't have a clue on this and a few electrical questions. Further nobody was available to help me with the rest of my project, lighting and appliances, until Tania came back from her one week vacation which she failed to mention. All the rest of the projects thousands of $ went elsewhere. [UPDATE] Manager Ruben did respond and found the delayed part on the East Coast and Overnighted it to LA. Thank you. And Tania did call back to check on the updated part order and getting it to me. 2 star bump for Ferguson, Ruben and Tania's follow through...