The service was terrible. First, the person in Seattle who was entering my information made significant errors with my name, entering “KG” instead of my actual last name, with no explanation. This happened at the office where my mail was initially processed.
Second, the delivery person,...
Read MoreThe service was terrible. First, the person in Seattle who was entering my information made significant errors with my name, entering “KG” instead of my actual last name, with no explanation. This happened at the office where my mail was initially processed.
Second, the delivery person, who was supposed to bring my mail to my address on 11/08, didn’t contact me, knock on my door, or ring the bell to deliver it. I waited the entire day, only to have no contact whatsoever.
Today, I went to the FedEx office to inquire about the situation, and they informed me I could pick up the mail from 2451 Palm Dr, Signal Hill, 90735. When I arrived at the pickup location, the staff was extremely rude and uncooperative. Although I presented my ID, which matched the name on the mail, they insisted I needed to prove I live at the address it was sent to. I explained that I had recently moved there and didn’t have proof of residence yet.
I tried to remain calm, but the situation was incredibly frustrating. The manager, who should have been understanding and flexible, also insisted on following the policy rigidly, without considering the circumstances. Policies should be adaptable to situations like this, but instead, they acted like robots, reciting the rules without empathy.
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