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Federal Way Custom Jewelers is a jeweler in Federal Way, WA.

Federal Way Custom Jewelers Review Summary

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4.8
(89 Reviews)
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Krista Hinzel
Krista Hinzel
8 months ago
Great experience working with Donna at fwcj to create a custom sapphire ring. It turned out so incredibly stunning and I’m absolutely in love with it. She was so patient working through the design and the stone selection and so great with my toddler in...Read More
Megan Burns
Megan Burns
2 years ago
I can't say enough good things about FWCJ.I was proposed to in Nov 2021 with an emerald engagement ring from Brilliant Earth. After a month of having my ring and just working from home, the center stone fell out. Brilliant Earth was wishy-washy...Read More
Kevin Vander Weide
Kevin Vander Weide
4 months ago
We cannot express enough how incredibly grateful we are for the outstanding, FREE jewelry valuing service provided by Brandon Jenkins Moak at Federal Way Custom Jewelers. We have already referred this amazing business to others - as it is truly a GREAT PLACE to learn...Read More
alan sappington
alan sappington -Local Guide
2 years ago
From the moment I met Rene, to the care and attention put into my experience from Brandon, I was treated as if I was the only one in the world. The custom wedding rings Brandon and Rene helped me design only pale in comparison to...Read More
Montana Treptor
Montana Treptor
3 years ago
Man oh man! I didn't expect to love a jeweler as much as I love this place. I inherited some of my grandma's jewelry. I have never had real jewelry before so I just set up an appointment to go over what I received as...Read More
Stephen Northcutt
Stephen Northcutt -Local Guide
7 years ago
You go to a rock show; you see an incredible specimen of whatever and think - that would make a great piece of jewelry. Then you stop, but how? Many of us have the perfect rock in a drawer somewhere. This is my go-to store....Read More
Michael Hodges
Michael Hodges
5 months ago
Great Customer Service! Many thanks to Donna, who helped go through a shoe box full of inherited jewelry with me. Donna patiently went through each piece knowing that my experience level and understanding of the items were minimal. She even cleaned a...Read More
Lorely D.
Lorely D. -Local Guide
a year ago
Rita
Rita
5 months ago
The best jewelry store in the entire Puget Sound area. The customer service, the superb quality of their gem stones, their designs, the friendliness of the personnel in this store - and of course the trustworthiness. Federal Way Jewelers has it all. They have been...Read More
Lizzie Kim
Lizzie Kim
a month ago
SEAN! Let me tell you about SEAN. He is part human part diamond, he can tell you anything and everything and explain in forwards backwards and upside down. He should teach a course in college about jewelry. The guy is a genius when it comes...Read More
Steven Mack
Steven Mack -Local Guide
5 months ago
Had it not been for my initial experience with Federal Way jewelers I would have gave them a 1 star. I was treated like garbage after a necklace that holds my father’s ashes broke while I hooked it on a towel. I picked...Read More
Tyler Wells
Tyler Wells
7 months ago
We trusted Federal Way Custom Jewlers with designing my wife’s wedding ring over 11 years ago. They did an absolutely amazing job. It was a very complicated and intricate design that they knocked out of the park. We’ve since been back to add bands and...Read More
Brian Glatter
Brian Glatter
9 months ago
I worked with Donna for creating a custom engagement ring and was shocked how I could start with a flimsy idea of what I wanted and have it brought to life! I had very little knowledge of what to expect and a million questions. Donna...Read More
Liz Daldalian
Liz Daldalian
7 months ago
I had a great experience at Federal Way custom jewelers today! I came in looking for a gift for my husband, but wasn’t quite sure what I wanted. The sales associate showed me several options and asked me a lot of questions to ultimately help...Read More
C N
C N
a year ago
I had the pleasure of collaborating with Sean on two stunning diamond pendants. The first piece was simple and exquisite, which surpassed my expectations. However, the second one encountered unexpected challenges and needed a redesign, a service that Sean graciously provided at no...Read More
Cheryl Wiley
Cheryl Wiley
a year ago
This is a fabulous jewelry store! We have been customers for over 40 years and counting. We have had several custom pieces made for us and have been awestruck.Most recently I discovered they have an excellent watch repair department as well. My husband has some...Read More
Eliza L
Eliza L
a year ago
My husband and I are immensely pleased with our two visits here. We are working with Sean. He exemplifies customer service and patience! He is so knowledgeable yet explains everything clearly and simply. There is no pressure to purchase here and each time we have...Read More
Brooke Burns
Brooke Burns
a year ago
Brandon helped create and source both my wedding and my engagement ring - it was a fabulous experience. I've now moved away, but I still come and have my ring cleaned and checked by Brandon and his team whenever I'm in the Seattle area. My...Read More
Sara Moore
Sara Moore
a year ago
I found this *gem* of a jeweler after being thoroughly disenchanted by another place. I had multiple old pieces that I wanted to turn into one custom ring. I had pictures and an idea, along with a bit of apprehension, I am thankful that I...Read More
Clayton Jacobsen
Clayton Jacobsen -Local Guide
2 years ago
These guys were able to Frankenstein my wife’s engagement ring in a way no other jeweler could. After stopping by multiple other shops, seeing if they could set a larger stone in the original ring with a new custom setting, I was repeatedly told it...Read More
Lisa
Lisa
3 years ago
I was looking for a trustworthy place to sell some older family jewelry. I have been in twice now. Both times, Brandon was amazing. He is knowledgeable and friendly. He explained everything about the jewelry and why the pieces were worth...Read More
Annie M
Annie M
5 years ago
Brandon, at this lovely shop, not only bought my jewelry but restored my faith in mankind!I had the daunting task of selling inherited jewelry. Some was cheap costume jewelry but other pieces appeared high quality. After reading the reviews I took a...Read More
cara robinson
cara robinson -Local Guide
3 years ago
I had the best experience w/Brandon this week. I brought inherited jewelry and some of my own to learn about and decide if I wanted to keep to sell. He was very considerate and the whole experience felt very genuine and professional. ...Read More
Vogele
Vogele
5 years ago
It's a shame I can't rate more than 5 stars. We came in here to get our wedding rings resized and was amazed with the whole experience. Sean was an absolute pleasure to work with. Not only was he very kind and welcoming, but also...Read More
Brenda Murphy
Brenda Murphy
5 years ago
This place is so awesome. Every time I go in there they are kind, informative, and have excellent customer service. I had my ring repaired and he was sure to show me how I could identify my ring before I left it and...Read More
Angelica Rose
Angelica Rose -Local Guide
4 years ago
I emailed for information on getting a ring sized and Brandon was very responsive, getting me set up right away. When I came in Sean helped me in a clean, safe feeling environment. I had a private appointment due to COVID concerns and they made...Read More
Melissa McCallum
Melissa McCallum
8 years ago
I came in with a fairly serious repair (ring in three pieces) as well as for a simple resizing. A few other places I looked into wanted several hundred more than Federal Way Custom Jewelers and had less favorable reviews. I was impressed by how...Read More
Nanette Carvalho
Nanette Carvalho
4 years ago
I love this place! The staff are all helpful and extremely knowledgeable. They clearly have a passion for what they do. They have trays of stones to pull out and they can share the backgrounds and specifics on them. I've purchased...Read More
David Finkel
David Finkel
7 years ago
We worked with Sean to design a custom engagement ring. He was extremely knowledgeable, helpful, was able to give us a great deal. We felt absolutely no pressure to sell more expensive items/up-sell. Unlike other places we visited, we felt like Sean had our interests...Read More
Sheri Brown
Sheri Brown
7 years ago
Federal Way Custom Jewelers is the most Awesome Jewelers! I have been a customer for years and since I discovered FWCJ, I never go anywhere else! You will not find another Jewelers with a better selection! So many beautiful precious stones. ...Read More
LisaMarie Urban
LisaMarie Urban
7 years ago
Nathan and I would like to thank Donna and Sean at Federal Way Custom Jewelry. Nate picked up the custom engagement ring that he designed with Donna, and surprised me with a gorgeous, non-traditional ring! Then when it came time to buy Nathan's...Read More

Features

From the business

check icon Identifies as disabled-owned
check icon Small business

Service options

check icon Curbside pickup
check icon Delivery
check icon In-store pickup
check icon In-store shopping
check icon Same-day delivery

Accessibility

check icon Wheelchair accessible entrance
check icon Wheelchair accessible parking lot
check icon Wheelchair accessible seating

Offerings

check icon Repair services

Amenities

check icon Wi-Fi

Crowd

check icon LGBTQ+ friendly
check icon Transgender safespace

Planning

check icon Quick visit

Payments

check icon Credit cards
check icon Debit cards
check icon NFC mobile payments

Other

check icon LGBTQ+ friendly
check icon Identifies as disabled-owned