One star for the Faulkner family of dealers in general. We were sold a 2017 used Audi for $26,000 from FAULKNER CHEVY BETHLEHEM, that was immediately quoted for a $20,000 engine rebuild from Audi after we purchased it and brought it back in for severe...
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One star for the Faulkner family of dealers in general. We were sold a 2017 used Audi for $26,000 from FAULKNER CHEVY BETHLEHEM, that was immediately quoted for a $20,000 engine rebuild from Audi after we purchased it and brought it back in for severe engine oil burning.FAULKNER BETHLEHEM took ZERO responsibility for selling us a misrepresented vehicle, offering us an insulting $19,000 to buy back the broken Audi they just sold us, leaving us with a $7,000 loss from driving a defective car for two months, that was misrepresented by them, and getting stranded with our newborn on the side of the road multiple times because of the engine issues.I was told we would be somewhat compensated by AT LEAST being given a generous discount on a new vehicle from any one of their Faulkner family dealerships. I drove over two hours to Faulkner Jeep in Mechanicsburg to trade the Audi back and purchase a new Grand Cherokee, being led to believe we were going to be taken care of. I received a $500 discount off of their sticker price, and that discount was ONLY because my other vehicle happens to be a dodge ram. It had NOTHING to do with compensation for my family or customer support for an INCREDIBLY stressful, expensive and unsettling experience.Absolutely the worst car buying experience I’ve ever had. Amazed that a family of dealers as large as Faulkner can’t take better care of their customers, or take a little bit of responsibility for selling an entirely misrepresented car. Especially as I sat for 4 hours in the Mechanicsburg dealership that was undergoing a $4million renovation(I posted this review to Faulkner Jeep Mechanicsburg as well, and received a response apologizing, and telling me to reach out to Jack Oyler, President of Mechanicaburg)- I EMAILED BOTH PRESIDENTS, SAM BORRELLI OF BETHLEHEM AND JACK OYLER OF MECHANICSBURG. I have sent numerous emails, as well as voice messages, and have gotten ZERO RESPONSE back.