PROS - Amazing job; Fatou willing to work with me despite confusion btwn shops and it being her day off. CONS - Making me uncomfortable; Not being clear about when to pay prior the appt starting; Not fully understanding what I was asking for.I’m new...
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PROS - Amazing job; Fatou willing to work with me despite confusion btwn shops and it being her day off. CONS - Making me uncomfortable; Not being clear about when to pay prior the appt starting; Not fully understanding what I was asking for.I’m new to growing out my hair, trying new styles and getting my hair done at shops, so I’m unfamiliar with how things work. I’ve only been to 2 appts at one shop ever. I was visiting CA and researched different places and called a few. Long story short, there was confusion, especially on my part, about which shop I was talking to: Fatou K & Sow K. I ended up at Fatou K. She told me the confusion btwn shops was common and it was her day off. She offered to work with me or I could go to the other shop with no hard feelings. She also said she would have to leave at a certain time to pick up her kid and come back to finish my hair. I said okay. Her brother was doing maintenance around the shop so they were primarily speaking…I think French, during my visit. When it came to what I wanted, I asked for her opinion. I wasn’t sure what I wanted. I knew I didn’t want it to be too long, but able to put it in a ponytail so I can sleep in it. I thought shoulder length would be okay. She opted for a simple-natural look. I liked that. She started and I had thought she said she grabbed the wrong hair length and would trim it so it wasn’t too long. I said okay. Fast forward, she’s halfway done and needed to get her kid. Before the appt started, I had to get cash bc she doesn’t do CashApp. I’m used to paying for services at the end, or a deposit and then paying when done (similar to my last shop). I expected the same here. She said that I had to pay right now so she could pick up her kid. She’d be gone for 15-20 minutes and would come back to finish my hair. I told her I could pay half bc only half of my hair was done and then she could get the rest when finished. She challenged me saying, “you don’t trust me?” I was very thrown off. It was not a question of trust. I don’t know you! I’m in an unfamiliar area, and I’m paying a lot of hard earned money. As a customer, I felt uneasy being there and kept thinking if this was a scam? I reluctantly paid and right after she texted someone and said, “never mind I was able to get someone to get my kid.” Call it what you will, but the timing didn’t sit well with me. I was even more quiet. She later explained some past client issues and even on one of her reviews having to call the cops. She thought about putting up a sign to let people know to pay before services. If this was stated beforehand, I would’ve felt better about paying. When she finished, I looked at my hair and it was a bit past mid-back. I wasn’t worried bc she said at the start that she could trim it. Fatou, again, made me uncomfortable saying that it was my fault that it was too long bc of my indecisiveness and that I was new and didn’t know what I wanted. Partly true. I was indecisive about the color, so I asked and went with her input which worked out great. Yes I’m new, but I just wanted it long enough to easily put it up so I can sleep. She kept mentioning buns and showed me pics when I clearly said I didn’t want my hair to be that long. I’m a guy and didn’t need my hair to be down to my butt, personal preference lol. She did her best to trim what she could and warned that she couldn’t cut too much bc it would unravel. I was nervous about the length, but I grew to really like it. It’s been 3 weeks and it’s still holding up. Would I go back? Probably. I think if I found her properly I would’ve had a better experience. I realize some of the confusion was my fault, but Fatou did say it was common btwn the other shop, Sow K. I think they both need to better establish who they are, and with similar names and both Senegalese, it made it confusing to discern what I was looking at. I want to at least thank Fatou for taking time out of her day to help me. I really ended up liking what she did with my hair.