I want to give a huge shoutout to Aaliyah for her exceptional customer service at Express! It’s so refreshing to experience such kindness and professionalism, especially during the busy holiday season. She helped us with a return that another location had been incredibly rude about,...
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I want to give a huge shoutout to Aaliyah for her exceptional customer service at Express! It’s so refreshing to experience such kindness and professionalism, especially during the busy holiday season. She helped us with a return that another location had been incredibly rude about, and she did it all with a smile and genuine kindness.
Aaliyah’s warm demeanor encouraged me to stay and do a little shopping, and when I went to pay, she let me know I had some credit on my account that I hadn’t even realized. She also made my toddler’s day by giving her a mini shopping bag—it was such a sweet gesture that meant a lot.
Thank you, Aaliyah, for turning what could’ve been a frustrating experience into such a positive one. Because of you, we’ll definitely be back!