Good bagels, good location but the staff are not very friendly and not trained well, especially when trying to use points, gift cards, bonus cards, never go smoothly.Recently I was double charged: I scanned two $5 bonus cards, cashier said good to go, no...
Read More
Good bagels, good location but the staff are not very friendly and not trained well, especially when trying to use points, gift cards, bonus cards, never go smoothly.Recently I was double charged: I scanned two $5 bonus cards, cashier said good to go, no receipt was given. A few days later, I found that they charged my app account without my knowledge. I called, I was told, no bonus card accpeted on Monday (I understand it, but I don't know where is that restriction - only valid date), so that's why my app account was charged. No clear explaination about the bonus cards I scanned that morning. I gave up my bonus cards, it's not pleasant but not a big deal.What is the real concern is how they could charge my app account without telling me. I emailed to customer service weeks ago, no reply.