I visited this store one time recently. Immediately upon walking in I was approached by a young gentleman whose very first words to me were “I’m just letting you know that everything in the store is full price”. I was appalled, and confused. As myself...
Read MoreI visited this store one time recently. Immediately upon walking in I was approached by a young gentleman whose very first words to me were “I’m just letting you know that everything in the store is full price”. I was appalled, and confused. As myself and the other ladies with me made our way farther into the store- a woman leaning on the counter (who I’m assuming was the manager on duty) appeared to have overheard our conversation and utter shock at the fact that this was the welcome we received. So she chimed in asking if “he offended us or something”. However- her tone was not out of concern- rather more displaying attitude. I’d just like to note- I did not walk into your establishment concerned with prices in the first place. Let me be clear in saying that I managed in retail for 20 years, and now I am in corporate as a regional manager and I can assure you that the way we were greeted was not appropriate, and do not align with the values/mission your establishment represent. An appropriate/professional greeting would sound something like this; “Hi there, welcome in! What brings you ladies in today? Before you start shopping, I just wanted to let you know that everything in our store is priced as marked. My name is _____, Please let me know if you have any questions, I’m happy to help!” Hear the difference from how your sales associate greeted us, compared to my example? Do what you’d like with my feedback. I just know that having a huge sign in your front window stating “select styles 30-50% off” & then having a poorly trained/inexperienced associates’ first words being everything is full priced- is contradicting and left a horrible first impression. We turned around & left the store immediately, then went to a competitor and spent hundreds. It was never once about the money, rather more the approach/delivery, and the principle. My hope is that the management team would use this example as a learning opportunity to refresh your customer service skill set, and properly train your staff, in hopes that others won’t have the same experience.
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