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East Syracuse Chevrolet Service & Parts is an auto parts store in East Syracuse, NY.

East Syracuse Chevrolet Service & Parts Review Summary

The summary is generated by AI, based on reviews.

Reviews & Ratings

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4.4
(9 Reviews)
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Paige
Paige -Google user
a month ago
I had such a wonderful experience at WestHerr. Dante was my sales rep and he helped me get a new vehicle with basically no credit. Dante was very attentive and helpful finding me a vehicle that fit my needs. I definitely recommend asking for Dante...Read More
Great price
john rizzo
john rizzo -Google user
Edited a month ago
Always make room for me, Zach in the service department always goes out of his way to make sure that I am taken care of. Wil always have my vehicle serviced here!
Electrical repair
LGBTQ Syracuse
LGBTQ Syracuse -Google user
3 weeks ago
We received a free oil change with the purchase of our vehicle. We conveniently scheduled the appointment online. When I arrived at 7:45am every employee at West Herr was wide awake and extremely pleasant! Right down to the shuttle driver. ...Read More
Oil change
Carol Hogan James
Carol Hogan James -Google user
a month ago
Jim was amazing. He kept me informed of what was needed and let me know how long before my vehicle would be finished. He was very professional, courteous and friendly. Overall he made me feel comfortable. I will definitely ask for him the next time...Read More
Declan Quinn
Declan Quinn -Google user
a week ago
Repairs were carried out efficiently. Video of the issues that arose were sent and the car is running well. A lot of routine maintenance was needed as this 12-year-old car reached 100,000 miles, but it should be good for a few years more now.
Matt Headd
Matt Headd -Google user
4 days ago
This is a skilled and professional service team. They carefully diagnose and communicate necessary repairs, schedule and repair. Alessio was sure to explain the video documentation and how to review it. John the shuttle driver was also a big help.
Auto A/C rechargeReasonable price
Janine Robbins
Janine Robbins -Google user
a month ago
Gina was amazing! She made my new purchase so easy and the car was ready for pick up on time. She listened to what I wanted and worked with me to get what I wanted. I would highly recommend Gina and West Herr to my...Read More
Julie Shannon
Julie Shannon -Google user
3 months ago
All of the staff here seem to enjoy their jobs! Sitting in the waiting room, we witnessed all sorts of employees interacting and being positive. The facility if clean and well maintained. Our appointment was right on time and the service was...Read More
Jocelyn chen
Jocelyn chen -Google user
a month ago
The customer service representative Taylor was extremely friendly and provided very detailed explanations in all aspects. Our car was fitted with new parts here, and we are still very satisfied with the staff and the atmosphere here. It's all wonderful!
Rosalind Little
Rosalind Little -Google user
a week ago
Professional, timely and I was treated well. I especially appreciate my serviceman Jim. I usually get him and he is familiar with my car and always makes feel like he is looking out for what is best.
Auto exhaust system repair, General repairs & maintenance, Vehicle Inspection, Oil change
Diane Lewis
Diane Lewis -Google user
a month ago
I can’t express enough the excellent service I received from my Service Tech Zachary. I couldn’t have asked more from him than what he did. Zachary kept in touch with me, in regards to my vehicle. He was courteous, kind, and showed...Read More
General repairs & maintenance, Vehicle Inspection, Oil change, Service not listedGreat price
Kristine
Kristine -Google user
2 months ago
I dropped my car off to be serviced recently at West Herr. When I returned to pick it up, everything was all set for me. No waiting whatsoever. Taylor in the service department made the whole process effortless for me. I've had nothing...Read More
larry smith
larry smith -Google user
a month ago
Well, it was easier than going to a dentist. I find them very professional. The price is reasonable. They know what they’re doing and I can have coffee lol I had an oil change and they checked out my vehicle to make sure it was...Read More
Oil changeReasonable price
Dave LaDue
Dave LaDue -Google user
3 weeks ago
They should have Ashley train others on customer service. She always provides great service when I visit, and I’ve overheard her talking to other customers on the phone - her attention to detail and pleasant spirit make dealing with her a pleasure! West Herr...Read More
TransmissionGreat price
cny childcare
cny childcare -Google user
a month ago
My wait time was very short less than 45 minutes. I was shocked and surprised! Disco assisted me with explaining alot of features I didn't know I had n he help me pair my cell phone to the system. Great customer service!
Matt Fonda
Matt Fonda -Google user
2 months ago
I had an appointment at ten am. It took over two hours for my car to be ready, that is not good service. I have been going and buying cars at the former EAST Syracuse Chevy for thirty years and never had a wait time...Read More
Gloria Manuel
Gloria Manuel -Google user
2 weeks ago
We were very pleased with our service at Herr East Syracuse Chevy. They are very attentive and kept us informed throughout and also used our "insurance" to help with the costs!
eugene conway
eugene conway -Google user
a month ago
had service work on my vehicle with zachary revette being the service advisor. he was professional,knowledgeable, and kept me informed of the status of the work. made sure I was all set with transportation and made sure I understood what was done and...Read More
TransmissionReasonable price
Gary Hoffman
Gary Hoffman -Google user
4 weeks ago
The service was professional, quick as promised and once completed was communicated both verbally and by email with a full video and description of everything that was reviewed for the 35 point inspection. Great service.
brad leech
brad leech -Google user
3 months ago
Hi Aaron, I always enjoy having you as my service advisor when I bring in my vehicles for service. You are always so friendly & knowledgeable. I brought my Equinox in to have the left rear tire sensor replaced. You kept me informed as to what...Read More
Jack Boutilier
Jack Boutilier -Google user
2 months ago
I purchased a used pickup from Gina last week and brought it to service to check on a noise I was hearing. They replaced pads and rotors on all four wheels no questions. I was very happy with my sales and service experience...Read More
Lisa DeStefano
Lisa DeStefano -Google user
2 months ago
My vehicle was dropped off for service after hours on Monday because of an acute issue. An advisor called me Tuesday with an update and I was told that it would be fit in around their scheduled appointments (which was understandable)..On …
Donna Jacuk
Donna Jacuk -Google user
2 months ago
I was very impressed! Service was amazing . From entrance to exit, I was treated to smiles, explanations/expectations and friendly interactions. Anyone looking for excellent car service , I highly recommend West Herr Chevrolet. Thank you Taylor especially 😁 …
Diane Fitzpatrick
Diane Fitzpatrick -Google user
a month ago
I took my car in because the check engine light came on after a full review. It was determined the electrical diagnostic control was not working correctly. Jim called me and spoke to me about the factory service aspect of fixing it. It …
Samuel VanDee
Samuel VanDee -Google user
2 months ago
I had a great experience with the dealership service center. The work was completed in a timely manner, and the communication throughout the process was clear and professional. Would definitely recommend their service!
James Paliotta
James Paliotta -Google user
2 months ago
Right from the start the Service Advisor was very attentive and courteous as I explained the issues with our vehicle. The same when we were notified when the service was completed. Definitely a 5 star experience.
Gracie Francesca
Gracie Francesca -Google user
a week ago
Taylor is always amazing and always so helpful and thorough! I will only be taking my car to him whenever I need service help! Thanks Taylor!!
Katie Freeman
Katie Freeman -Google user
2 months ago
Alessio is amazing! He kept us updated with our vehicle and did everything he could to get the job done in a shorter amount of time. Thank you!!
Laura Merritt
Laura Merritt -Google user
2 months ago
The service department was very kind and friendly. There was a clean space for my children and I to wait for my vehicle. I was texted a video of service on my own vehicle and notified of anything that needed attention. I would highly recommend...Read More
Dave W
Dave W -Google user
a month ago
Ashley was great. Finally able to deal with one advisor. Have been going to WH for quite some time for service. Thanks Ashley!!

Features

Service options

check icon Delivery
check icon In-store pickup
check icon In-store shopping

Accessibility

check icon Wheelchair accessible entrance
check icon Wheelchair accessible parking lot
check icon Wheelchair accessible restroom

Payments

check icon Credit cards
check icon Debit cards