My experience at East Carolina was far from a one star, if I could give it a negative I would. To begin, they couldn’t even take the tape off of my vehicle after “fixing” it due to me hitting a deer. My accident happened November...
Read MoreMy experience at East Carolina was far from a one star, if I could give it a negative I would. To begin, they couldn’t even take the tape off of my vehicle after “fixing” it due to me hitting a deer. My accident happened November 6, my vehicle was towed in November 8. Or is now March 27th and my vehicle although drivable and fairly fixed, is still not fixed. After multiple in person interactions, empty promises of getting back to me, calling me back, or just simply touching base with me did not happen. In fact I’m still waiting for a call back after writing a letter to the Owner, Chip Davis. Mr. Chip and I had a meeting and I was told that he would reach back out to me Monday or Tuesday (two weeks ago) to make things right. Not only that but the entire dealership and people that I worked with were caught in lies that were unnecessary, Mr. Carlton Skinner decided to take lunch when I had previously told him I would be up there at lunch time for a meeting and proceeded to pass me in his vehicle then sit there and tell me he “ Waited until 12:20 for me.” Mind you I was there at 11:50. Besides the unacceptable, unprofessionalism. Mr. Jason Kinsey, told me I could sign my insurance check for my mother. Which obviously I did not do because it’s illegal. They also tired to tell me my work was worth the amount of the insurance check ( Around $6,900) when in fact Carlton gave me the paperwork to show me it was in fact just at $4,500 and STILL Proceeded to argue with me that it was over $6,000. Carlton did later admit I was correct but still tried to get me to sign the full check over to them. But again, besides all of that the work itself was terrible. As I stated earlier, they left tape on my truck in multiple places, the paint job was decent, my headlights had and still have moisture in them. My front bumper was out and completely not level and it’s still missing screws on one side. I also gave them almost a month and a half with little to no pressure to get my vehicle done then told them ( with about 3 weeks in advance) that I had a trip I needed my truck done as soon as possible and even asked them if they thought they couldn’t get it done to just let me know and I would figure out another way OR reschedule my trip. They then told everyone but me that my “parts were in and they couldn’t find them” and mind you none of my parts were on back order. Actually, my parts had been in for almost 2 weeks and they still hadn’t touched my truck. Then since they let the vehicle sit for almost a month and some change, when they went to go work on it, they couldn’t get the battery to hold a charge, crazy because you’d think a dealership would know that when you let a vehicle sit for a long time, the battery goes bad. The ONE good thing is Carlton did manage to find all my “missing” parts within 10-15 minutes. With all this being said Mr. Chip still has not called back, Jason never called except one time AFTER I complained about work being done wrong and it was still multiple weeks apart. And Carlton, is likely still eating lunch which is why he hasn’t called me back. In the last picture if you look at the passenger side you can see where the bottom front bumper is higher or (has less room) than the drivers side. Anyways, way to go East Carolina Chrysler dodge jeep ram fiat.
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