It was around 1 pm, my family ordered three things, but I accidentally got the wrong order because the cook said an order that sounded similar to mine and I got up to get it. But then I realized we were missing another item and...
Read MoreIt was around 1 pm, my family ordered three things, but I accidentally got the wrong order because the cook said an order that sounded similar to mine and I got up to get it. But then I realized we were missing another item and I went to talk to the cashier, who was nice, and I said to them politely that I didn't get the food I wanted, and she told her coworker who was doing the cooking. She translated to her about how I didn't get my other item.
The cook said in Spanish, which I'm gonna admit, I don't understand much, about how I got the wrong order and I felt embarrassed, and I remember she started talking to me with a serious tone. She made me feel ashamed and embarrassed about it, and I began to be stressed and anxious. I wanted to tell them that I didn't mean to get the wrong order but I didn't because I felt so overwhelmed. I felt like I didn't want to talk because I believe things will escalate and I didn't want that.
I went back to sit, and the lady with the glasses called me out for the wrong order and gave me an attitude as if I was talking back to her. She made me feel worse. You see, I don't like confrontations and I don't want to start any problems. While she was talking, people were watching us and this worsened me even more because I don't like getting attention.
Once the food was ready, my family pressured me to get the food, and I didn't want to because they made me feel uncomfortable. They kept calling me again and again, and I got so overwhelmed that I left the place. I started crying because I felt humiliated, embarrassed, and ashamed, for accidentally getting the wrong order.
I never had this happen to me before, and I used to love this place ever since I was little. But now I don't see it that way after that terrible experience with those employees who made me feel very bad with what they said to me.
If you read my review, thank you, I wanted to share my worst experience at this Dunkin and I hope you had a good day then mines :)
Meal type
Breakfast
Food: 3
Service: 2
Atmosphere: 2
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