The experience we had with my wife's custom dice from Druid, made during their 101 Dice Making class, has led us to reconsider shopping here due to their slightly deceptive and unprofessional practices. Despite finding the staff initially knowledgeable and helpful, our positive impression quickly...
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The experience we had with my wife's custom dice from Druid, made during their 101 Dice Making class, has led us to reconsider shopping here due to their slightly deceptive and unprofessional practices. Despite finding the staff initially knowledgeable and helpful, our positive impression quickly changed.After investing extra time and money to create a special set of dice with fond memories, we discovered missing dice upon picking them up. Specifically, a D4 was absent, and the explanation was that it was unusable due to an incomplete resin fill. Disappointingly, no solution was offered beyond taking a mismatched die from other unfinished sets.While we understand mistakes can occur, the lack of transparency and a satisfactory solution, coupled with the price of the custom set being a decent amount, has left us dissatisfied. We expected the business to:1. Communicate the issue instead of hoping we wouldn't notice.2. Provide a reasonable solution to address our problem.The attempt to compensate with complimentary potion bottles seemed like an effort to deflect attention from the problem. Despite having spent a significant amount at the store, the poor customer service and attempt to hide the issue make it challenging to continue shopping there.I would advise others to explore alternative local or corporate stores with customer-friendly policies. Our disappointment in the customer service has unfortunately made Druid a store we can no longer support.Sincerely,A dissatisfied customer